Service Manager (Data) (Hybrid)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Your role in the team The Service Manager is responsible for leading a risk focused reporting and analytics service within the TORC organisation, combining strong service management capability with a deep background in data, analytics, frontend visualisation, and data automation. The role owns the delivery of trusted dashboards and insight products that support first line risk oversight, ensuring risk data is transformed into clear, timely, and actionable insights. This includes leading frontend dashboard creation, shaping analytical approaches, and ensuring strong data quality, governance, and control. In addition to reporting and analytics, the role drives data automations that improve efficiency across TORC, enabling other teams to reduce manual effort, streamline processes, and rely on consistent, repeatable data outputs to support their day-to-day risk activities. The Service Manager leads the team’s evolution from traditional reporting into analytics, building capability in insight generation, trend analysis, and data storytelling to better identify risk themes, emerging issues, and control effectiveness. The role acts as a key interface between TORC, first line risk stakeholders, and technical teams, ensuring reporting, analytics, and data automation solutions are robust, scalable, and aligned to TORC’s risk management objectives. The Service Manager Associate Manager leads team members, manages time and cost estimates, assigns people to work, collects feedback, reviews and evaluates work and prepares performance evaluations. They lead work of critical importance, implement strategic At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Your role in the team The Service Manager is responsible for leading a risk focused reporting and analytics service within the TORC organisation, combining strong service management capability with a deep background in data, analytics, frontend visualisation, and data automation. The role owns the delivery of trusted dashboards and insight products that support first line risk oversight, ensuring risk data is transformed into clear, timely, and actionable insights. This includes leading frontend dashboard creation, shaping analytical approaches, and ensuring strong data quality, governance, and control. In addition to reporting and analytics, the role drives data automations that improve efficiency across TORC, enabling other teams to reduce manual effort, streamline processes, and rely on consistent, repeatable data outputs to support their day-to-day risk activities. The Service Manager leads the team’s evolution from traditional reporting into analytics, building capability in insight generation, trend analysis, and data storytelling to better identify risk themes, emerging issues, and control effectiveness. The role acts as a key interface between TORC, first line risk stakeholders, and technical teams, ensuring reporting, analytics, and data automation solutions are robust, scalable, and aligned to TORC’s risk management objectives. The Service Manager Associate Manager leads team members, manages time and cost estimates, assigns people to work, collects feedback, reviews and evaluates work and prepares performance evaluations. They lead work of critical importance, implement strategic change, and impact results and operational effectiveness. Additionally, they confer with and advise direct reports on administrative policies and procedures, risks, issues, problem resolution, sourcing decisions, budget and priorities. Key Responsibilities Sets clear performance objectives for self and staff and measures performance against objectives Builds long-term relationships within team by creating an environment of safety and innovation, championing open and honest communication and leading with integrity Support entities delivering to the supported business unit field organizations Engage resources to facilitate escalation/resolution of technology issues raised by the business units Manages day to day work of employees by monitoring budgets, expenses, scope, and facilitating project delivery and support for projects of critical importance. Executes team strategy in support of Enterprise goals, clearly communicating strategy to the team Deliver a wide range of services including onsite delivery leadership for major projects Direct the business in navigating through the process for acquiring products and services Engage technology resources in providing solutions which assure stability, minimize burden and enhance competitive posture to meet business demand. Own the delivery of regulatory and compliance reporting, dashboards, and visualisations, ensuring outputs are accurate, controlled, auditable, and suitable for regulatory scrutiny. Lead frontend reporting and dashboard creation, either hands-on or through the team, designing clear, consistent visualisations that present complex risk and compliance data in an understandable and defensible way. Apply strong data and visualisation expertise to define metrics, controls, visual standards, and analytical approaches that support regulatory oversight and compliance assurance. Translate regulatory, risk, and compliance requirements into data, reporting, and analytical solutions, ensuring reporting evidences control effectiveness and highlights emerging risks. Lead the team’s maturity from reporting into analytics, developing capability to move beyond descriptive metrics into insight led analysis that identifies trends, anomalies, and control gaps. Drive data automation, including automated data ingestion, transformation, refresh, and validation to reduce manual effort while improving reliability, traceability, and repeatability. Ensure strong data quality, governance, and control, including clear ownership, consistent definitions, lineage, and auditability of both automated data pipelines and frontend reporting outputs. Manage the relationship between the team and a business unit, understanding the business roadmap and developing and delivering timely communications to the business relevant to the technology roadmap, including business area implications. Essential Skills: All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy. A minimum of 4 year’s experience in data and visualisation using modern BI tools, regularly reviewing and improving dashboards and insight products to increase interpretability and reduce reporting ambiguity; able to challenge design decisions and guide teams to deliver outputs that meet defined business requirements. Experience transforming complex data into actionable insights, producing reports and narratives that clearly link findings to business outcomes, resulting in improved decision-making and increased stakeholder confidence in reporting accuracy. A minimum of 2 year’s experience in leading and developing high-performing analytics teams, setting measurable objectives, coaching analysts/engineers, conducting performance reviews, and building a culture focused on learning, quality, and continuous improvement. Desirable Skills: Experience operating in a metrics, insights, or reporting function supporting technology, operations, or enterprise services. Knowledge of visual design and data storytelling principles, ensuring insights are intuitive, accessible, and influence decision-making. Familiarity with ITSM concepts and tools, and how reporting supports incident, problem, risk, or performance management. Experience working with data engineers, analytics engineers, or data scientists, bridging the gap between raw data and business insight. Understanding of automation or self-service reporting approaches, reducing manual effort and improving scalability. Exposure to advanced analytics or emerging capabilities (e.g. predictive insights, AI-assisted analysis, or LLM-supported reporting). Experience influencing reporting strategy, not just delivery-shaping what should be measured and why. Supervisory Responsibilities: This job has supervisory duties. Posting date: Friday 10th April 2026 {11.59pm} Skills Actionable Insights, Analytics, Automation, Compliance, Reporting Joining our team isn’t just a job – it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Why join us? Allstate NI is proud to be Allstate’s European Digital Centre of Excellence-recent winners of ‘Best Use of Cloud Services’ at the Belfast Telegraph IT Awards 2024, and recognised for our community and sustainability impact at the 2024 Business in the Community Awards and Gold accreditation for Environmental Responsibility. We’re a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value. We offer: A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts Access to world-class learning platforms and award-winning L&D Clear career paths, internal mobility, and a strong focus on growth A people-first culture with flexible working options Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way. Statement on Fair Employment and Equal Opportunities Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability. We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit. Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position. Read more To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register….