Hybrid Customer Experience Team Leader Coach Drive Impact

tombola in Sunderland is seeking a Customer Service Team Leader to drive a high-performing team in a hybrid work setting. You will lead a team of Customer Service Advisors and Chat Hosts, fostering a collaborative and engaging environment.

The ideal candidate will have a proven leadership background, strong coaching abilities, and a passion for creating exceptional customer experiences. The role involves performance management, team development, and continuous improvement initiatives.

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