Role Overview
We’re hiring a Junior QA Coordinator to support the quality and compliance function across ACI Group. This is a hands-on, detail-driven role focused on keeping our documentation, supplier compliance, and customer-facing information accurate, up to date, and audit-ready at all times.
You will work closely with the Head of Customer Services & Quality Management, taking ownership of day-to-day QA administration and supporting the wider business with regulatory and technical requirements.
Please note this job will require days in the office every week (Cookham, Berkshire).
Responsibilities
SUPPLIER AND COMPLIANCE MANAGEMENT
- Maintain supplier documentation (specifications, SDS, certifications, statements)
- Track expiry dates and ensure timely updates from suppliers
- Support supplier onboarding and due diligence processes
- Assist with supplier audits and follow-up actions
CUSTOMER REQUIREMENTS
- Complete customer questionnaires and specification requests
- Support responses to regulatory and technical enquiries
- Ensure consistency and accuracy of all customer-facing QA documentation
QUALITY SYSTEMS AND DOCUMENTATION
- Maintain and update SOPs, policies, and internal documents
- Ensure all QA documentation is correctly version-controlled and accessible
- Support preparation for audits (ISO, GDP or equivalent)
NON-CONFORMANCES AND CONTINUOUS IMPROVEMENT
- Log non-conformances and support investigations
- Track corrective and preventive actions (CAPAs)
- Assist in identifying recurring issues and improving processes
CROSS-FUNCTIONAL SUPPORT
- Work with Customer Services, Sales, and Procurement to ensure accurate information flow
- Support the business in maintaining compliance across all regulated activities
What Good Looks Like
- Documentation is always up to date and easy to find
- Customer questionnaires are turned around quickly and accurately
- Supplier compliance is proactive, not chased last minute
- Audits are well-prepared and low-stress
- Issues are tracked and followed through—not lost
Profile
- Strong attention to detail—you notice what others miss
- Organised and structured in how you work
- Comfortable handling documents, data, and compliance processes
- Able to manage multiple requests without losing accuracy
- Confident communicator (email and internal coordination)
Experience
- Previous experience in QA, compliance, admin, or customer service is useful
- Experience in food, pharma, or regulated environments is a plus—but not essential
- Degree not required—attitude and attention to detail matter more
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