Director, Systems Operational Excellence, EMEA

What You Will Do

• Own and drive operational excellence for the EMEA Systems business, defining, developing and deploying standards and capabilities that support the business vision, growth strategy, and market needs.
• Work and partner with the Region/Country/Domain Systems Leader to deliver flawless end‑to‑end operations in the Systems business by developing a roadmap, providing support, and managing process improvement and enhancement through strategic initiatives to drive revenue growth, margin expansion, cash improvement, service linkage, risk management and project management capability.
• Act as the business champion, subject matter expert and escalation point to support the Systems operations team, maximizing adoption and effectiveness of standard processes, tools, and change management.

How You Will Do It

• Lead Systems Operations Excellence for the region to achieve operational and functional excellence, enhancing business productivity and customer experience and satisfaction through standardisation, simplification of tools, reports, processes and operating procedures.
• Drive enhancement and continuous improvement of end‑to‑end processes in Systems delivery operations for short, medium and long‑term periods.
• Develop, coordinate and implement performance‑improvement initiatives and process‑standardisation programmes to drive profitability and operational excellence within the installation function.
• Track and drive key metrics and KPIs, identify trends, risks and improvement opportunities across the region, and ensure appropriate improvement actions are in place.
• Develop and drive a continuous improvement culture within operational delivery teams, focusing on safety, quality, cost and delivery for installation activities.
• Manage the Installation Excellence risk and escalation process on major projects to ensure stakeholders are engaged, risks identified and mitigated, and that risk is reduced or offset.
• Collaborate with other departments – Service, L&D, Commercial, Finance, Legal, Procurement, Pricing and others – to coordinate, implement and deliver strategic initiatives.
• Monitor and control risk within contract agreements in line with corporate governance.
• Lead the Lesson‑Learned process across EMEA, ensuring reviews are completed and that historical project data analytics are used to identify poor performance trends, develop improvement actions, and disseminate best practice across the region.
• Track and manage contingency values within the backlog to ensure optimum utilisation.
• Support development and use of self‑serve data analytics and process automation.
• Implement and manage the Installation Excellence auditing process for compliance and quality, including Bid Review, Handover between Sales and Execution, backlog review and other processes.
• Recognise and identify areas where existing procedures require change or new ones need development, especially regarding business process and organizational alignment.
• Own Systems operational and financial metrics.

What We Look For

• Minimum of 10 years’ experience in a leadership or operations management role, ideally in construction.
• Six Sigma / Lean certified.
• Strong project management skills.
• Change management experience in a dynamic environment.
• Ability to work effectively in a matrix organization structure, with strong leadership and influencing skills.
• Experience managing / working with a wide variety of stakeholders.
• Excellent communication and interpersonal skills, both internally and dealing with stakeholders.
• Performance‑driven with strong performance management to drive continuous improvement, taking initiative and resolving problems.
• Ability to influence and gain credibility quickly across a diverse business.
• Capability to work across and progress multiple projects and initiatives simultaneously.
• Good analytical, process‑driven and problem‑solving skills, using data to find issues and solutions.
• Efficiency in managing priorities and adapting quickly to change.
• Exceptional oral and written communication skills.
• Demonstrated customer‑service mindset.

Additional

• Build a performance culture.
• Build effective leaders.
• Empower the organization.
• Coaching and developing talent.
• Energise the organization.
• Customer focus.
• Inspire bottom‑up innovation.
• Drive operational improvements.
• Digital leadership.
• Drive execution and results.
• Drive buy‑in.
• Lead change.
• Create growth platforms.
• Entrepreneurship.
• Financial savvy.
• Business savvy.
• Operational decision making.
• Global savvy.
• Establish strategic clarity.
• Cultivate networks and partnerships.

#J-18808-Ljbffr…