Operations Manager

Headlam, Europe’s largest floor covering distributor, has an exciting opportunity for an Operations Manager to join an inclusive and welcoming team. This full-time role comes with a competitive salary and excellent benefits package.

The Operations Manager is responsible for the end-to-end management of both the Warehouse and Transport teams. This is a hands-on leadership role, focusing on the execution of daily operations, ensuring a fast, efficient, and disruption-free service while maintaining high-quality customer interactions. The role is must ensure fast, efficient and customer centric operations while maintaining a safe and engaging work environment for colleagues.

Key Responsibilities:

• Handle on-the-ground problem-solving to minimise operational disruptions
• Lead, coach, and develop managers, warehouse operatives, transport staff, and supervisors to provide consistently excellent service to customers, minimize errors and handle delivery issues proactively
• Ensure team engagement and motivation, fostering a high-performance culture. Ensure that colleagues can engage in company initiatives such as the engagement survey, development, roadshows and employee forum
• Champion a safety-first culture, ensuring compliance with health & safety and environmental regulations, legislation and policy
• Conduct performance reviews, manage attendance, manage disciplinary issues, and oversee training programs
• Monitor KPIs such as stock movement accuracy, delivery timelines, cost targets, and customer satisfaction for site

You will have:

• Minimum 7 years in warehouse and transport operations management
• Proven success in achieving operational KPIs and managing large teams in a logistics environment
• Transport Manager CPC (desirable, but not essential)

Benefits:

• £6,000 Car Allowance
• No Weekends or Bank Holidays
• Colleague discount
• Christmas shutdown
• Free Parking
• Pension scheme (match +1% up to 8%)
• 33 days holiday (including bank holidays)
• Life assurance 2x Annual Salary
• Access to EAP – offering free and confidential advice and support
• 1 paid volunteering day a year
• Bonus eligibility

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