FuzeHR is now hiring a Service Technician/Service Engineer based in the UK! This is an exciting opportunity to join a highly successful business in the mining/mineral processing equipment space. The successful Service Engineer will provide post sales service, commissioning, and client support for company supplied equipment in domestic and international locations. No need to report into an office or shop daily, this is a fully remote opportunity involving work on customer sites & from home. Competitive compensation (dependent on experience and qualifications)! M-F, day shift schedule with minimal requirement to work evening or weekends Work from home while not servicing customer equipment!
Post-sales support, including client follow-up and training Identify issues in the field and resolve them; Write service reports and commissioning checklists upon trip completion Create procedures, instructions, reports, training information which may include manuals, PowerPoint, and videos Act as a content expert for Technical Writing department; support their development of manuals, procedures and documentation Follow-up on action items identified during commissioning or service trips generate reports for the Parts Team, help coordinate and support work processes Assist with larger projects including assembly, teardown and coordination; Assist QA department with quality inspections Handle warranty claims; aid other company departments (Quality, Procurement, etc.) if local support is required
Good mechanical knowledge or mechanical aptitude; Experience with equipment commissioning and service Able to read, follow, and understand mechanical (assembly) and electrical drawings Clear communication with clients and peers on equipment installation, operation, maintenance, and repair looks to develop and stays up to date with required training including but not limited to White Card, Senior first aid, HSR, electrical safety, mineral processing, automation Use and understand various Automation software; Proficient in MS Word, Excel, PowerPoint and Adobe Acrobat or other PDF editors Able and willing to travel domestically and internationally on short notice and up to 50% of the time. Hold a valid Australian passport and maintain good standing When working onsite, able to match client hours which may require working 10-12 hour shifts Flexible with work/personal life balance to communicate with Langley head office at inconvenient times due to the time difference
Bonus Points Millwright (apprentice program) Electrician (apprentice program) Multiple languages
Ability to recognize when to ask for help Flexible to work in a small/medium-sized business…