About the Opportunity
Our client is a well-established, award-winning technology consultancy and Cisco Gold Partner, delivering complex networking, collaboration, and security solutions across enterprise environments. They specialise in supporting mission-critical infrastructure for a broad range of organisations and are recognised for their strong technical capability and customer-focused approach.
The Role
We’re looking for a skilled 3rd Line Support Engineer to join a growing technical support team. The role is heavily focused on Cisco enterprise networking and would suit someone with strong experience across wireless networking, Cisco ISE, and Cisco DNA Centre/Catalyst Centre within software-defined networking environments.
You’ll act as a senior escalation point for complex technical issues, supporting both internal teams and external customers across critical networking infrastructure.
Responsibilities
- Handle escalated issues from 1st and 2nd line support teams, providing advanced troubleshooting and resolution.
- Support and maintain Cisco enterprise networking environments, including wireless and ISE technologies.
- Manage and troubleshoot Cisco DNA Centre/Catalyst Centre software-defined networking environments.
- Work closely with stakeholders to identify and resolve complex technical issues.
- Respond to critical incidents and technical outages to minimise downtime.
- Provide technical mentoring and guidance to junior engineers.
- Maintain accurate technical documentation and knowledge articles.
- Stay up to date with developments in Cisco networking and software-defined technologies.
Requirements
- Ideally CCIE level certification or equivalent hands-on experience.
- Proven experience in a 3rd Line Support or senior networking support role.
- Strong knowledge of Cisco enterprise networking technologies.
- Extensive experience with wireless networking and Cisco ISE.
- Experience supporting Cisco DNA Centre/Catalyst Centre environments.
- Strong troubleshooting and analytical skills.
- Excellent communication and stakeholder management skills.
- Comfortable working within fast-paced technical environments.
- Familiarity with ITIL and ITSM best practices.
Experience
- 3+ years in a similar senior support or infrastructure role.
- Experience resolving complex enterprise networking issues.
- Previous experience within Cisco-focused environments.
Skills & Attributes
- Strong technical and problem-solving ability.
- Customer-focused mindset with excellent relationship-building skills.
- Able to work independently and collaboratively.
- Strong organisational and time management skills.
- Passion for continuous learning and professional development.
- Adaptable and confident working with evolving technologies.
- Calm and professional under pressure.
- Excellent written and verbal communication skills.
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