Control Room Operator – 4 on/4 off (Day & Night)

Control Room Administrator – Days & Nights (4 on / 4 off)

Location: National Operations Centre, Northampton

Salary: £29,600 per year

Shift Pattern: 4 on / 4 off – days & nights (permanent, full‑time)

What You’ll Be Doing

• Keeping a live eye on staffing and attendance across multiple sites
• Managing the process when someone runs late, doesn’t turn up, or needs urgent support
• Monitoring welfare check calls and taking action if someone goes quiet
• Responding to duress alerts and escalating incidents quickly and calmly
• Handling calls and emails from sites and managers, often at the same time
• Recording incidents and actions accurately so nothing is missed
• Supporting smooth handovers so the next shift knows exactly what’s going on

Who We’re Looking For

• Confident using multiple computer systems at once
• Calm under pressure and able to think clearly when things get busy
• Organised, accurate, and switched on
• Comfortable speaking to managers, clients, and site staff
• Reliable and flexible enough to work both day and night shifts

What You’ll Get

• £29,600 salary
• 4 on / 4 off shift pattern (real work‑life balance)
• Full training – we provide comprehensive onboarding
• A secure, professional working environment
• A role that matters

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