Head of Sales & Retail Operations (Board Level Appointment)
A Career‑Defining Leadership Opportunity
Join a business with momentum.
My client is a long‑established, high‑performing food manufacturing and retail organisation with a 72‑store estate across the Central Belt of Scotland and a thriving team of more than 900 colleagues. With annual revenues exceeding £50m, continued investment, and an ambitious growth strategy, the business is poised for its next chapter — and you will be at the heart of it.
Why This Role Matters
As Head of Sales & Retail Operations, you will shape the future of a beloved Scottish retail brand. Reporting directly to the Managing Director/Owner, you will lead 500+ colleagues through six Area Managers and specialist teams, driving performance, elevating customer experience, and championing operational excellence. You will also be a key member of the Senior Leadership Team.
What You’ll Lead
Strategic Leadership
• Set and steer the retail sales and operations strategy.
• Drive commercial performance and sustained organic growth.
• Lead new store openings and unlock new site opportunities.
• Accelerate digital innovation and customer‑facing technology.
Operational Excellence
• Elevate customer experience and ensure gold‑standard quality.
• Own KPIs across sales, ATV, labour, stock, wastage and complaints.
• Optimise store layouts and operational efficiency.
People & Culture
• Inspire, develop and lead a 500+ strong retail team.
• Build succession pipelines and nurture future leaders.
• Embed a values‑driven, high‑performance culture.
Brand & Customer
• Own the retail marketing plan, promotions and seasonal activity.
• Strengthen customer and colleague feedback loops to fuel improvement.
About You
You will be a seasoned multi‑site retail leader with experience across food, bakery, food‑to‑go or high street retailing. You bring strong commercial, analytical and operational acumen, exceptional communication skills, strategic clarity, and a continuous improvement mindset.
Why You’ll Love It Here
This is a genuine opportunity to leave a legacy. You’ll join a respected, well‑invested business with scale, resources and brand loyalty — but still nimble enough for you to make a visible, organisation‑wide impact.
The head office is based in Fife, one of Scotland’s most scenic areas, with unrivalled access to good schools, beautiful beaches and countryside and access to Scotland’s free higher education. This is a great area of families and is only 30 minutes from Scotland’s capital Edinburgh.
Compensation & Benefits
• Base salary £130,000+
• Bonus scheme
• 15% pension match
• 30 days holiday, life assurance, colleague discount
• Full‑time, minimum 39 hours with required flexibility
• Full relocation package available
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