IT Support Engineer – First Line

Position: IT Support Engineer – First Line

Location: Onsite, Acton

Type: Permanent

Salary: £27-31K

We’re looking for a hands‑on First Line IT Support Engineer to join a fast‑paced, customer‑focused team supporting warehouse operations. You’ll provide first‑line IT support, maintain systems uptime, and ensure colleagues have the tools they need to work effectively.

What you’ll do:

• Deliver responsive onsite IT support for hardware, software, and bespoke systems.
• Set up and maintain desktops, laptops, peripherals, and cabling.
• Log, manage, and escalat(e) service desk tickets while keeping users informed.
• Support IT projects, system rollouts, and process improvements.

Who you are:

• Reliable, organised, and solutions‑focused, with strong communication skills.
• Curious and eager to grow your technical skills in a hands‑on environment.
• Comfortable working onsite in a collaborative, fast‑paced setting.

Why join:

• Gain exposure to a variety of IT systems and projects.
• Work with a supportive team in a dynamic operational environment.
• Opportunity to develop technical expertise and make a real impact.

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