AI Product Manager

Salary: £68,000 to £75,000 DOE

Contract Type: Permanent

Work Life Balance: Hybrid, some travel to Northampton Head Office as and when required (adhoc)

Key Responsibilities

• Own product vision, roadmap, and KPIs for conversational AI across multiple channels
• Lead development of agentic AI and multimodal experiences (chat, voice, IVR, APIs)
• Prioritise high-impact use cases based on value, feasibility, and regulatory requirements
• Oversee end‑to‑end product lifecycle from discovery to optimisation
• Ensure compliance with GDPR, FCA, and responsible AI standards
• Drive performance through metrics such as containment, CSAT, and completion rates
• Collaborate cross‑functionally with Engineering, Data, Risk, and Operations
• Lead and develop a small team while fostering innovation and experimentation

Key Requirements

• 5–7 years’ product management experience (customer‑facing products)
• 2+ years working with conversational AI (chatbots, voice, virtual assistants)
• Strong understanding of LLMs, prompt engineering, and RAG
• Experience in regulated environments (ideally financial services)
• Proven stakeholder management and team leadership skills
• Data‑driven mindset with strong commercial focus

Desirable

• Experience with agentic AI, multimodal systems, or speech technology
• Knowledge of API‑led architectures and conversational platforms
• Exposure to experimentation, A/B testing, and AI product scaling

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