Platform Support Advisor

Purpose of the role

This is an entry-level position, based in London, supporting our global Support team to maintain industry-leading service levels. Playing a vital part in the daily operations of one of RA’s most dynamic teams, the Platform Support Advisor will be responsible for day-to-day promoter and customer support and administration.

Key responsibilities

• Dealing with customer ticketing queries and resolving potential ticket issues.




• Assisting promoters with event and payment related queries.




• General upkeep of the ticketing admin system.




• Identifying and highlighting potential fraudulent transactions using fraud detection software.




• Supporting local partnerships managers in ad hoc tasks.




• Approval and upkeep of artist, label and venue pages.




• Responding to artist and label related queries.




• Handling customer disputes and chargebacks.




• Assisting with local festival door logistics.




• Track record of effective communication.




• A passion and understanding of electronic music culture is fundamental.




• Willing to align with RA’s values.




• Previous experience in client/customer service or the ticketing industry is highly desirable.




• Ability to speak Spanish or Portuguese is a plus.

What we offer you

• Generous annual leave policies aimed at promoting work‑life balance.




• Flexibility in working arrangements, offering hybrid or remote work options based on role requirements and location.




• Matching pension schemes and/or 401k.




• Comprehensive staff wellbeing initiatives, featuring regular activities and workplace programmes to support mental and physical health. This includes discounted Classpass memberships, and custom‑fitted earplugs.




• Company‑led social events, team lunches, and discounts on RA merch.




• Paid annual volunteering allowance, encouraging contributions to community projects and charities you care about.




• Regular company‑wide Q&A’s with senior leadership, along with ongoing virtual educational training sessions for all staff.

This role is a full‑time, permanent position based at our London office. The annual salary range for this role is £30,000 – £32,000. If you have questions about the role, please contact work@ra.co.

#J-18808-Ljbffr…