Job Title: Fire Alarm Service Engineer
Area: London areas and the South (field-based, home based)
Salary: £45,000 + overtime + call out + benefits (OTE c. £55,000) Work Location: On the road, based from home
You’ll be a key part of our service operation – trusted to attend site, diagnose issues quickly, complete work to standard, and leave customers confident their system is compliant and performing as intended.
Why Join?
· Consistent workload across London with a supportive, knowledgeable team
· High standards, good tools, and a working environment that values professionalism
· Ongoing training and development to keep skills current and broaden capability
· Clear expectations and structured support from service leadership
What You’ll Be Doing
· Carry out planned servicing and maintenance of fire detection and alarm systems across a diverse customer base
· Attend reactive call-outs, fault-find efficiently, and complete repairs or make-safe actions with clear follow-on recommendations
· Produce best-in-class engineer reports and job documentation on the day (test results, findings, actions taken, compliance notes, and further works)
· Work in line with relevant British Standards, site requirements, RAMS, and CDS procedures—maintaining high safety and quality standards
· Communicate clearly and professionally with customers on site—explaining faults, actions and next steps
· Maintain control of tools, test equipment, van stock and paperwork, supporting right-first-time completion and smooth job close-out
· Participate in the call-out rota where required
What We’re Looking For
· Strong, proven experience servicing and fault-finding on a range of fire alarm systems, with the confidence to work independently in live environments
· Demonstrable experience on leading panels/devices (e.g., GENT, Notifier, Advanced or equivalent), with the ability to diagnose root cause and verify performance
· A disciplined approach to testing, compliance and documentation—reports that are accurate, clear and audit-ready
· A professional, customer-first mindset—reliable, calm under pressure, and a strong representative of CDS on site
· Enhanced DBS (or willingness to obtain)
· Full UK driving licence
Training & Development Provided
· Structured onboarding, annual appraisals and personal development plans.
· Ongoing manufacturer / product training and support from experienced engineers and service leadership to broaden capability and keep skills current
What’s in It for You
· £45k base salary with overtime and call out payments (OTE c. £55k)
· Overtime rates: 1.5x standard, 2x Sundays, plus call out pay
· Paid door-to-door travel
· 25 days holiday + bank holidays (plus additional holiday for long service)
· Company van (with personal use)
· Pension scheme
· Supportive management and a positive working environment
…