Customer Solutions Expert

Requirements

• Sales experience, ideally within financial services. Familiarity with unsecured loans is a plus but not essential

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• A results-oriented attitude with a focus on achieving customer-centric outcomes and contributing to business success

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• Commitment to delivering a standout customer experience that exceeds expectations and builds loyalty

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• Strong organisational skills to manage multiple customer interactions in a fast-paced environment

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• Excellent communication and relationship-building abilities

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• A keen eye for detail, with strong analytical and problem-solving skills

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• Flexibility to work in shifts, adapting to the changing needs of our customers

What the job involves

• We’re looking for a Customer Solutions Expert to join our highly skilled, close-knit Solutions Hub team based out of our Manchester office

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• You’ll be part of a business that’s passionate about putting users first, helping everyone, no matter what their circumstances, achieve greater financial well-being

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• This is a real opportunity to join a market-leading financial platform backed by ClearScore’s global success and long-term growth plans

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• You’ll be working alongside some of the best in the industry, with access to training, support, strong partnerships with top lenders and a clear vision for the future

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• Engage with a portfolio of fully qualified leads generated through our online unsecured lending journey

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• Evaluate customer applications and offer tailored recommendations that align with the needs of each individual customer

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• Provide expert guidance on unsecured loan options using our innovative, proprietary technology

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• Build and nurture customer relationships by understanding their financial goals and offering personalised loan solutions

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• Achieve or exceed sales targets and KPIs, while delivering exceptional customer service

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• Collaborate with our outstanding advisory team to support customers through their application process

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• Contribute to our ongoing innovation by sharing ideas to enhance the customer journey and helping to bring those improvements to life

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