Are you passionate about delivering excellent housing services and building strong, safe communities? At Moat, we’re looking for a proactive and customer-focused Neighbourhood Services Manager to join our team and take ownership of a diverse housing portfolio.
In this role, you’ll be the face of Moat in our communities-managing tenancies and leases, ensuring high standards in estate services, and responding swiftly to anti-social behaviour and tenancy breaches. You’ll work closely with residents, contractors, and managing agents to ensure our neighbourhoods are clean, safe, and well-maintained.
What you’ll be doing:
Conducting regular estate inspections and monitoring cleaning and gardening contractsManaging tenancy and leasehold queries in line with service standardsEnsuring managing agents deliver value-for-money servicesTaking prompt enforcement action on ASB and tenancy breachesSupporting new tenants and shared owners through sign-ups and onboardingHandling complaints and ensuring compliance with the Housing Ombudsman CodeFulfilling our safeguarding obligations, ensuring that vulnerable residents are signposted to key agencies and providing appropriate support in our capacity as landlord, Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.
Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.
Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.
Strong knowledge of tenancy and leasehold managementExperience in handling ASB and community engagementExcellent communication and problem-solving skillsYou’ll have excellent time management skills with an ability to manage a complex caseload whilst adhering to important deadlinesA relevant housing qualification (or willingness to work towards one)A full UK driving licence and access to transport
If you’re ready to make a meaningful impact and be a trusted ambassador for Moat, we’d love to hear from you., Disability ConfidentAbout Disability ConfidentA Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
Hours: 35 hours per week
Salary: £32,936 to £41,170 per annum (salary offered dependent experience) plus Essential Car User Allowance of £2,329, and London Allowance of £2,739 per annum.
Contract: Permanent, Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of ‘The Sunday Times Best Places to Work’ in 2025.
If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!
Are you ready to explore the incredible benefits we offer? In this engaging clip, we break down everything you need to know about our employee benefits. Our employee benefits: what we can offer you (youtube.com)
Interested? We’d love to hear from you!
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