**Additional Information**
**Job Number** 26059860
**Job Category** Rooms & Guest Services Operations
**Location** Courtyard by Marriott Aberdeen Airport, Argyll Way, Aberdeen, Scotland, United Kingdom, AB21 0AFVIEW ON MAP (https://www.google.com/maps?q=Courtyard%20by%20Marriott%20Aberdeen%20Airport%2C%20Argyll%20Way%2C%20Aberdeen%2C%20Scotland%2C%20United%20Kingdom%2C%20AB21%200AF)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Guest Experience Supervisor u2013 Courtyard by Marriott Aberdeen Airport**
Are you a hospitality professional who leads by example and takes genuine pride in the guest experience? We’re looking for a motivated and people-focused Guest Experience Supervisor to support our front office team and help set the standard for exceptional service at The Courtyard by Marriott Aberdeen Airport.
Our hotel is located next to the Aberdeen International Airport, welcoming both business and leisure travellers from around the world.
This is a brilliant opportunity for someone ready to take the next step in their hospitality career, combining hands-on guest service with real leadership responsibility.
**About the Role**
As Guest Experience Supervisor, you’ll be the first point of contact for both guests and the front office team during your shift. You’ll support management in coaching and developing your colleagues, ensure smooth day-to-day operations at the front desk, and take ownership of delivering a consistently outstanding guest experience.
**Aberdeen | u00a313.53 per hour**
**What You’ll Do**
**Leadership and Team Support**
Act as a role model and mentor for the front office team, working alongside colleagues to support their development Coach, motivate, and encourage team members to perform at their best Assist management in communicating goals, expectations, and deadlines clearly Serve as the first point of contact for team concerns
**Guest Experience**
Welcome every guest warmly and personally, using their name whenever possible Handle guest requests, concerns, and complaints with professionalism and care Anticipate guest needs and resolve issues confidently at first point of contact Follow up to ensure every guest leaves satisfied
**Front Desk Operations**
Process check-ins and check-outs accurately and efficiently Manage reservations, room assignments, billing adjustments and payment processing Run daily reports, complete cashier closing procedures, and maintain accurate logs Ensure all Marriott Bonvoy information is captured correctly at every interaction
**Cash Handling and Compliance**
Process all payment types Ensure all team members adhere to cash handling and accounting procedures
**Safety and Standards**
Uphold all Marriott brand standards for appearance, conduct, and service quality Monitor team performance and address any gaps in standards promptly Follow and enforce all safety, security, and emergency procedures
**What We’re Looking For**
At least one year of front office or guest services experience Some supervisory or team leadership experience preferred A warm, professional manner with a genuine passion for hospitality Strong attention to detail, particularly around cash handling and reporting Confidence working independently and making decisions under pressure
**Why You’ll Love Working With Us**
At The Courtyard by Marriott Aberdeen Airport, our culture is our biggest perk. We recognise great work, celebrate success, and make sure you feel valued every day in our close-knit team.
**Benefits and Wellbeing**
BenefitHub Access: World’s largest selection of retail discounts Wisdom Wellbeing: 24/7 support for you and your family Use of Hotel Gym Meals on shift Uniform provided
**Travel and Dining Perks**
Marriott Associate Rates and discounts for friends and family 20% off at Marriott F&B restaurants
_If you are ready to step up, lead with warmth, and make a real difference to every guest’s stay, we would love to hear from you._
At Courtyard, weu2019re passionate about better serving the needs of travelers everywhere. Itu2019s what inspired us to create the first hotel designed specifically for business travelers, and itu2019s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. Weu2019re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve u2013 all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you….