Technical Service Analyst

Technical Service Analyst – Newcastle, United Kingdom

Grade D:30,373 (National)

Contracted Hours:Full-time 37 hours per week

Contract Type: Fixed-Term until March 2027 to cover postholder on secondment.

Location:Office based in Newcastle

Closing Date:Wednesday 10 June2026 at 11.59pm

Make a difference

Every role at CQC contributes to our mission, if youre looking for a new role in Technology that gives a true sense of meaning and purpose then youve found it! As a Technical Service Analyst, youll help ensure our people have reliable, secure technology so they can support safe, effective care across England.

Picture this
Youre helping colleagues stay connected and productive by solving technical issues quickly and spotting patterns that improve services for everyone. Your work helps keep essential systems running smoothly across the organisation.

• As a Technical Service Analyst, you might get the chance to work on identifying trends in recurring IT issues, helping shape improvements that reduce disruption for staff nationwide.
• As a Technical Service Analyst, you might support service improvements by sharing insights with development teams to fix common problems and improve user experience.

The roleYoull be key in helping us deliver our work. In this role, youll:

• Resolve IT issues and requests: Manage incidents, service requests, and equipment needs, working with internal teams and suppliers to restore services quickly.
• Monitor and improve service performance: Track issues, escalate where needed, and contribute to reports that help improve IT services over time.
• Support colleagues with technology: Provide guidance and training so staff can use systems, devices, and software confidently in their roles.

Show usWe will be looking for specific skills, knowledge and experience in your application form:

• Experience working in an IT support role where you have handled incidents, resolved technical issues, and met service level targets.
• Evidence of supporting or training users on systems, equipment, or software, helping them to use technology effectively in their day-to-day work.
• Experience analysing service data or recurring issues and using this to suggest improvements or escalate risks appropriately.

ComplianceNote for internal candidates:This is a secondment/fixed termopportunity. Please read the recruitment and selection policy section onsecondments. Youmustdiscuss your application with your linemanager before applying. To progress your application, youll need to provide evidence of your right towork in the UK. Without valid right to work you wont be eligible for therole.We are unable to offer sponsorship for this role.Someroles may also be subject to a satisfactory DBS check.

Next steps

If you apply, youll need to create a profile and complete an online application form.Your application will be completely anonymous.Please see ourinformation for applicantsfor more details on the process.We contact every applicantto let them know the outcome of their application, so you will hear from us whether or not you are shortlisted.

You can read the full details of the role in theJob Description

If youd like to have an informal chat about the role you can contact Darren Frame, Service Delivery Manager; Darren.Frame@cqc.org.uk. For general enquiries, please email recruitment@cqc.org.uk.

The BenefitsWeoffer a wide range ofbenefits, including:

• Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).
• Training and development opportunities.
• Wellbeing initiatives, such as gym discounts and meditation.
• NHS pension scheme, with around 14% employer contribution.
• Discount schemes (including eligibility for a Blue Light card, at a cost of 4.99 and valid for 2 years), reward vouchers, car leasing and more!

Please see ourbenefitspage for the full list.

Equity for allWe know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether theyre a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds).If this role interests you, we encourage you to apply.Your unique perspective, skills, and experience could be exactly what we need.We want every candidate to feel supported and able to do their best. If you need adjustments to our process,well work with you to remove any barriers. Visit ouraccessibility pagefor more on this. If youd like to chat, please contactrecruitment@cqc.org.uk. Please note, if you have previously informed us of adjustments you need for interview or within your role these are not carried over and must be discussed for each individual application you make.We promote a workplace wherefairness, respect and inclusion are a priority. Diverse teams make our work better, help us deliver our mission and make our culture stronger. See ourED&I pagefor more about this.We welcomeapplications fromeveryone,and colleagues can find supportand community among our many employee networks. This includes people of any:

• Age
• Sex
• Gender identity or expression
• Sexual orientation
• Religion or belief
• Ethnicity
• Disability

Values and visionWe are guided by ourcore values, which shape our work and our culture.Excellence being a high-performing organisation.Caring treating everyone with dignity and respect.Integrity doing the right thing.Teamwork learning from each other to be the best we can.We are a disability confident employer and a carer confident employer.

A Note on AIAI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind:

• AI can support research, structuring and refining your writing, but your applicationmustreflectyour real skills and experience.
• Spell-checking and condensing word counts are great ways to use AI effectively.
• Do notcopy and paste AI generated answers. These will not help you stand out; remember we want to hear about your skills and experience.
• Providing false and insincere examples goes against our core values of honesty and integrity andmay lead to your application being withdrawnor termination of your employment.

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