Post-Sales Customer Success Project Manager

Bring complex cyber services to life — smoothly, securely, and with real customer impact.

This role is critical to Sapphire’s growth: you’ll lead post‑sales mobilisation from late‑stage handover through to steady‑state delivery, ensuring customers get high‑quality outcomes, on time, and aligned to their needs.

Location: Glasgow — 3 days per week in our Glasgow office (hybrid)

Security: Ability to gain UK security clearance (transferable clearance a plus)

What you’ll do

• Own mobilisation end‑to‑end across multiple service lines (e.g., SOC + consulting/advisory), driving scope, dependencies, critical path and “go‑live” readiness.
• Orchestrate delivery across teams (SOC, VM, awareness, consulting/pro services, TAMs, DFIR partners, ops and customer stakeholders) so the whole solution lands seamlessly.
• Set governance & ways of working: steerco/ops reviews, risk management, clear RACI, crisp escalation routes and decision logs — from mobilisation into BAU.
• Lead customer comms with confidence: senior stakeholder updates, progress reviews, risk/issue forums, and go‑live checkpoints.
• Drive technical readiness: coordinate pre‑live activities (e.g., threat modelling, integration validation, tabletop exercises), baseline runbooks and ensure a clean handover to TAMs/Operations.
• Track what matters: define entry/exit gates, monitor mobilisation KPIs/SLAs, and report status/risks/benefit realisation.

What we’re looking for

• Comfortable translating technical detail for both executive and hands‑on audiences.
• Working knowledge of SIEM/XDR, cloud & endpoint, identity, firewalls, vulnerability management (bonus for Microsoft Security and Exabeam).
• Strong stakeholder management + ability to run governance, define RACI, and align cross‑functional teams (TAM, SOC, DFIR).
• Confident managing multiple parallel onboarding workstreams and aligning to customer change/incident processes.
• Full driving licence + UK travel.

How success looks

• Great customer experience early-life: strong stakeholder feedback, smooth handover to TAMs/BAU.
• Operational readiness: agreed RACI, tested runbooks/escalations, validated integrations, early KPI/SLA performance trending green.

Equal Opportunities Employer — we welcome applications from everyone — what matters most is your ability to do the role.

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