Employee Benefits Account Manager

Employee Benefits Account Manager

We’re hiring for an Employee Benefits Account Manager to support our growing Benefits team in the UK and Ireland. The role involves looking after a portfolio of clients, providing administrative support and taking ownership of all areas of client service delivery, working in partnership with the relevant Consultant to deliver outstanding customer service.

We’re Looking For Someone With

• A positive attitude and behaviours, demonstrating an awareness and willingness to respond to customers to exceed their needs, requirements, and expectations.
• Strong communication, able to express themselves clearly and positively, both verbally and in written communication.
• Excellent organisation, able to prioritise customer needs above all else.
• Attention to detail, able to work at a fast pace and enjoy being busy.
• Previous Employee Benefits experience preferred.
• BA or BS degree preferred or equivalent experience.

Using These Skills, You’ll Be

• Liaising with product providers, HR and other third parties as well as conducting client research consisting of in‑depth analysis of many different types of financial contracts.
• Responding promptly to client enquiries regarding their existing arrangements, renewals and any changes in circumstances, including scheduling of renewals and re‑enrolment dates.
• Supporting Consultants to onboard new clients, ensuring the benefit package meets the clients’ needs and all reports, market analysis, account manager process guides and summary of benefits are produced within agreed timeframes.

Client Service Responsibilities

• Working in conjunction with the relevant Consultant to ensure that client expectations are exceeded in terms of the service levels and information provided.
• Generating market intelligence and key information regarding potential new opportunities to develop clients and increase the NFP portfolio.
• Producing detailed policy summaries, recommendation reports and portfolio valuations for client review meetings.
• Ensuring knowledge is refreshed and up to date concerning products, liaising with Head of Risk as well as Providers.
• Keeping up to date with all relevant product, legislative and technical changes, as required.

Who Is NFP

With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialises in helping businesses in four core areas:

• Insurance – helping them manage key risks.
• Health and safety – supporting them to create a safer workplace for their employees.
• Employee benefits – helping them reward their people more effectively.
• HR, people and talent – supporting employers and their people to thrive through changes and challenges.

What You’ll Love About Working Here

• Working in a dynamic, fast‑paced organisation in an exciting industry.
• The opportunity to do globally impactful work from day one.
• Learning from industry and business line specialists with decades of experience.
• A huge variety of projects to work on and challenges to solve.
• Our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being.
• A rich suite of employee benefits and out‑of‑work perks.

The Great Benefits We Offer

Finances

• Matched employer pension contributions.
• Life Assurance and Group Income Protection.
• Lifestyle discounts for well‑known brands.

Work‑life balance

• Opportunity for hybrid working.
• Generous annual leave allowance.

Health and wellbeing

• Comprehensive private healthcare.
• Healthcare cash plan.
• Additional days off throughout the year to focus on your wellbeing.

Charity and community work

• Numerous charity fundraising challenges and events throughout the year.
• Opportunities to volunteer and give back to the community.
• Award‑winning apprenticeship program helping local schoolchildren take their first steps into the world of work.

Social

• Two large employee events every year for summer and Christmas.
• Enjoy out‑of‑work events and socials to get to know your team better.
• Good office locations with plenty of opportunity to socialise outside of work.

Inclusion and belonging

• A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board.
• Inclusive policies and procedures to ensure all of our people are treated fairly.
• Access to Business Resource Groups that can support with multiple key challenges.

NFP is an inclusive Equal Employment Opportunity employer.

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