Job Title: Client Services Manager
Location: UK Based (Remote)
Salary: £32,000 – £35,000 + monthly commission
Hours: Full Time (Shift Pattern) – 4 days on / 4 days off
About the Opportunity:
This is an opportunity to join a growing private jet brokerage in a pivotal operational role, supporting the delivery of high-value charter flights for UHNW and corporate clients.
Working closely with the sales team, you will be responsible for managing the full post-sale process, ensuring every charter is executed seamlessly from confirmation through to completion.
This role offers a genuine entry point into private aviation, with full training provided and clear progression opportunities into both sales and operational leadership positions.
You will be joining a collaborative and fast-paced team where attention to detail, responsiveness, and client experience are critical to success.
For candidates with a background in logistics, travel, or aviation, this represents an excellent opportunity to build a long-term career within a high-growth and dynamic industry.
Key Responsibilities
- Managing the full lifecycle of charter bookings from confirmation through to completion
- Coordinating aircraft availability, permits, slots, and handling arrangements with global operators
- Monitoring flights in real time and proactively managing any changes or disruptions
- Acting as a key liaison between sales, operators, suppliers, and clients
- Supporting the sales team to ensure seamless delivery of booked charters
- Preparing and managing all trip-related documentation including contracts, invoices, and itineraries
- Coordinating suppliers such as FBOs, ground transport, and catering providers
- Ensuring all flights are delivered in line with safety, regulatory, and company standards
- Handling last-minute changes with professionalism, urgency, and a solutions-focused approach
What We’re Looking For
- Experience within private aviation, charter brokerage, or high-end travel/logistics is beneficial but not essential
- Strong organisational skills with the ability to manage multiple live bookings simultaneously
- Excellent communication skills and confidence working with multiple stakeholders
- A calm and solutions-focused approach in high-pressure situations
- High attention to detail, particularly around documentation and compliance
- A proactive, team-oriented mindset with a strong focus on client experience
- Comfortable working in a fast-paced and operationally demanding environment
Working Pattern
- This role operates on a shift-based rota:
- 4 days on / 4 days off
- 12-hour shifts (6am – 6pm and 6pm – 6am on a rotating basis)
- There is flexibility for candidates who prefer to work permanent night shifts
- This structure offers extended time off between rotations but requires flexibility and comfort working outside standard hours
What’s on Offer
- £32,000 – £35,000 base salary
- Fully remote working
- Structured training and onboarding into private aviation
- Clear progression opportunities into sales (broker roles) or operational leadership
- Opportunity to join a collaborative and high-performing team
- Long-term career development within a growing global industry
Why This Role
If you are looking to break into private aviation, develop a long-term career, and gain exposure to a high-value, fast-paced environment, this role offers a strong foundation with genuine progression opportunities.
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