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Band 8a Information and Business Intelligence Service Manager
8a
Main area Information & BI Grade 8a Contract Permanent Hours Full time – 37.5 hours per week (MON-FRI) Job ref 820-7716666-COR
Site Priestley Wharf Town Birmingham Salary Dependent on Experience Closing 08/06/2026 23:59 Interview date 13/07/2026
Job overview
***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***
The Information and Business Intelligence (BI) Service Manager is responsible for leading, developing and delivering high-quality information and analytics services that support operational, clinical and strategic decision-making across the Trust.
The post holder will provide strategic and operational leadership for the Trust’s information and BI function, ensuring that accurate, timely and meaningful data, dashboards and insights are available to support patient care, performance management, regulatory reporting and service improvement.
Working closely with clinical leaders, operational managers, digital teams and external partners, the role will ensure that information is trusted, well-governed and aligned with national NHS priorities, statutory reporting requirements and local business needs.
Main duties of the job
Provide overall leadership and management of the Information and Business Intelligence service, including staff management, workload prioritisation and service development.
Ensure the delivery of high-quality, timely and accurate information, analytics and reporting to support clinical, operational and corporate decision-making.
Lead the development and maintenance of BI platforms, data warehouses, dashboards and performance reporting solutions.
Act as the Trust lead for information standards, data quality, and information governance in relation to BI and reporting outputs.
Work collaboratively with clinical, operational and corporate teams to understand information needs and translate them into effective analytical solutions.
Ensure compliance with national NHS reporting requirements, regulatory submissions and external data returns.
Drive continuous improvement in data quality, automation, self-service analytics and analytical capability across the organisation.
Manage relationships with system partners (e.g. ICBs, NHSE, local providers) to support integrated reporting and population-level analytics.
Contribute to the Trust’s digital, data and analytics strategy, ensuring alignment with national NHS priorities and best practice.
Ensure appropriate controls, documentation and resilience are in place for critical information systems and reporting processes.
Working for our organisation
IMPORTANT
- Please ensure you check yourTrac account regularlyas this is how we will communicate with you during the shortlisting and selection process
- Please ensure all sections of the application form arecompleted fully. Please particularly ensure that you provide full details of all referees includingBUSINESS EMAIL ADDRESS, telephone contact details and postal address for the most currentTHREE years
Be Part of Our Team…
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people’s homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry.
We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
Detailed job description and main responsibilities
1.Interpret and support the implementation of highly complex technical guidance and take responsibility for developing associated data/information solutions for the Trust.
2.Toprovide expert advice, information, and support tothe Director of Performance, Information and Contracting, Head of Information and Business Intelligence, Clinical Directors and other senior members of theDivisional teams.
3.To oversee and manage local relationships with relevant information senior managers and colleagues within the Trust and with external suppliers to ensure the Trust data services meet requirements.
4.Act as an ambassador for Information and Business Intelligence department by developing and maintaining excellent working relationships with users across the organisation to deliver high quality information and business intelligence to achieve local requirements and national targets.
5.Review operational statistics and data to understand trends and issues with the data-processing, Data Quality, and Performance figures and take required actions to deliver continued service improvement.
6.To establish a framework and implement the process by which business as usual, versus strategic progress versus new horizon working is managed, with clear lines and established lines of accountability and responsibility at team level.
7.Use a wide range of communication skills to win hearts and minds on highly sensitive change issues, overcoming barriers to acceptance including the Trust Executive, senior staff, Unions, other stakeholders and agencies, clinical staff and in a range of forums where communication maybe difficult or contentious.
8.Preparing highly complex strategic and technical Operational reports for the senior management team, Information Board, digital Steering Group, Information Governance and other Board level update reports.
9.Provide Root Cause Analysis (RCA) for allocated incidents and problems; instigating emergency action, when required, liaising with other Trust Managers, as appropriate.
10.Ensure that there is a proactive and comprehensive approach to Information risk management and be responsible for service continuity for own area and participate in the Information service continuity planning, mitigating risks early.
11.Implement, manage and support relevant department Risks and Issues process and feed any relevant items to the relevant Trust Risk Registers.
12. Ensure that the Business Intelligence teamare provided with an environment and opportunities that encourage and enable them to develop within their roles.
13.Ensure all documentation relating to own area is complete and fit for purpose and all releases relating to hardware, software and documentation is controlled.
14.Ensure all newly implemented systems are ‘service ready’ and are fully supported by support teams and services, such as Information Services Team, where applicable.
15.Participate in quality management system, undertaking audits designed to improve Information Systems and Data Services.
16.Be responsible for writing and implementing policies and procedures for own work area and for developing changes to policies, in line with legislation, Trust and NHS policies and guidelines across the Trust, where appropriate.
17.Contribute on behalf of Information and Business Intelligence to the development of the Trust long term strategic plan and ensure information analytics support the development of relevant plans.
18.Lead in the development and maintenance of a culture of service provision and continuous improvement for own areas.
19.Lead, manage and action the resolution of incidents, problems and requests in own area in an efficient and professional manner, whilst conforming to Trust and departmental standards, service agreements, policies, procedures and working practices, seeking further advice and information, when necessary.
20.Develop and maintain the Service Catalogue including the service costs and review these against industry standards to ensure value-for-money
21.Managing a devolved budget for area of responsibility to ensure best value for money, including yearly planning, signing off invoices and accountability for the allocated budget and achieving savings as and when required.
22.Attend Senior Management Team meetings and produce updates and reports for these meetings – feedback outcomes and updates to relevant team members.
23.Review the performance of the department against agreed Service Levels with customers – take appropriate action to resolve any under performance and recognise and support excellence when achieved.
24.Provide support to colleagues within the organisation in the development and use of systems and protocols
25.Participate in Information Governance and security as required and ensure appropriate governance and security in own area. Pro-actively participate in ensuring that Informatics services delivered within the Trust reflect best practice with respect to organisational, NHS and legislative requirements and guidelines including General Data Protect Regulation (GDPR), Information Standards, Information Security and compliance with NHS Information Governance.
26.Proficient in the use of Microsoft applications particularly Word and Excel, MS SQL Server, MS Integration Services, Business Intelligence Design Studio.
27.Provide project plans, option appraisals, and business cases for strategic programmes of work in relation to the delivery of the Trust OneVision system and contractual Data Quality Improvement Plans (DQIP).
28.Lead divisional information units, comprising of Business Intelligence, Information Specialists, and Information Quality Specialist staff to support the delivery of OneVision and information services throughout the Trust.
29.Oversee and take responsibility for the operational delivery of Trust Statutory and Contractual returns. Including the planning and implementation of any necessary service developments.
30.Operational responsibility for the implementation and development of a responsive Business Intelligence function within the Trust.
31.Oversee the delivery and development of the Trust’s Clinical Coding Function to a minimum Information Governance Toolkit rating.
32.Provide strategic and tactical leadership, contributing to the development of a service oriented culture and a clear vision for the whole department, communicating these items to all members of the team and support innovative thinking and approaches to achieve a constant improvement plan.
33.Appoint, lead, and manage the Business Intelligence Team (permanent Trust staff, interims and consultants) and responsible for setting and maintaining professional standards ensuring strong people management within own area of responsibility including annual appraisals and the setting of clear challenging objectives related to the Trust’s goals.
Person specification
Qualifications
- IT/Information Degree or equivalent relevant experience
- Evidence of continuous professional development
Experience
- Significant experience of change management within a large organisation.
- Relevant knowledge and experience of the architecture required for an Electronic Patient Record and/or Data Warehouse and/or IT Infrastructure and how this integrates with other Trust systems.
- Extensive experience of dealing with data and analytics to support decision making.
- Previous IT health sector and relevant experience, ideally within a community setting
Skills
- Expert knowledge of T-SQL and advanced use of Microsoft products including Excel.
- Able to chair meetings and present to large and diverse groups of people.
- Able to diplomatically handle assertive stakeholders to gain and retain their confidence
- Proven experience of coaching, motivating and developing analytical staff.
- Ability to be proactive and to think creatively.
In accordance with UK Home Office requirements, Band 2 clinical and non-clinical roles and Band 3 Non-Clinical roles are not eligible for sponsorship.
Please note that the majority of non-clinical roles (Agenda for Change Band 3 – 6) with the exception of those which appear on this list – link , will not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK.
All non-clinical roles (Agenda for Change Bands 7 – 9) that meet the prescribed skill level (RQF 6) and salary threshold will be eligible for sponsorship.
The Trust will accept applications from candidates who can evidence their right to work in the UK or via alternative visa routes.
Disability Confident Employer and Guaranteed Interview Scheme
BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification. We encourage applicants to submit their applications and to request any reasonable adjustments where required.
Equality, Diversity and Inclusion
As part of our ongoing commitment to being a Great Place to Work, we actively foster and support a workplace culture that is inclusive and equitable for all staff, patients and service users.
We are dedicated to creating an inclusive environment where everyone feels welcomed and valued. We encourage applications from individuals of all backgrounds, including those with diverse abilities, experiences, and perspectives.
We are also dedicated to supporting the career progression of colleagues from underrepresented backgrounds into this role and more senior roles within the Division and the wider organisation.
Promoting Workforce Equality
In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.
The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
DBS Costs
Please be aware that all new employees starting work with the Trust will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary in 3 payments over a 3-month period once you start employment. By applying for this role, you are agreeing to these deductions being made. The charges for the DBS include the administration fee. The total costs are £26.40 for a standard check and £54.40 for an enhanced check. The level of check will be determined by the post you are applying for. For bank Workers the full cost of the DBS check (as detailed above) will be deducted from your pay following completion of your online mandatory training. No payment will be made for your online training until it is all complete and verified by the Temporary Staffing Team. Please note: You will not be able to work any bank shifts until you have completed your mandatory training, and your DBS is in place.
Flexible Working
Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.
In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a ‘Great Place to Work’. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!
Birmingham Community Healthcare NHS Foundation Trust acknowledges Artificial Intelligence (AI) or Generative AI (GenAI) tools such as ChatGPT, Claude, Copilot, Gemini etc; are powerful tools that can help you in various stages of your job application and how they can be used in certain circumstances during your application process with BCHC. You can read more about acceptable use on our internet pages here
Benefits of working for us:
- Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
- Attractive relocation payment if you relocate to the local area.
- Discounts for local and national retailers
- Dedicated well-being services for all employees
- Flexible working where possible
Employer certification / accreditation badges
Application numbers
***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***
Birmingham Community Healthcare NHS Trust3, Priestley WharfHolt StreetBirmingham Science ParkB7 4BN
Office hours: Monday to Friday: 8.30 am – 5.00 pm
Our patients and their carers and families are the reason we’re here, so we want to hear your views about the Trust and our services.
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