Hybrid London: Data-Driven Customer Success Associate

Graduate Marketing Role – Customer Success Associate

London based / Hybrid (£38k + bonus)

Graduate Marketing role/ Early Career role within a media or marketing agency

We are hiring a Customer Success Associate for a leading AI-powered performance marketing platform that helps brands acquire, engage, and retain customers through highly personalised messaging across websites, email, SMS, and digital advertising.

Responsibilities

Data Reporting & Analysis (40%)

• Pull and analyze performance data from internal reporting tools to identify trends and actionable insights.
• Develop and maintain custom reports tailored to client needs, ensuring accuracy and clarity in reporting.
• Provide data-backed recommendations to optimize marketing strategies and enhance customer engagement.
• Build compelling decks and presentations to effectively communicate insights and strategic recommendations to clients and stakeholders.

Campaign Ideation & Execution (30%)

• Facilitate the end-to-end execution of client campaigns, from concept to launch, ensuring alignment with business goals and maintaining high analytical standards.
• Monitor platform performance and client KPIs, proactively identifying risks and opportunities for improvement.
• Maintain detailed client documentation, including performance reports, action plans, and feedback summaries

Project Management (30%)

• Assist with maintaining project timelines, ensuring all deliverables are met on schedule.
• Identify potential roadblocks and proactively develop solutions to mitigate risks.
• Track progress against milestones, adjusting plans and timelines as necessary to accommodate evolving priorities.
• Ensure clear and effective communication between all stakeholders
• Manage documentation and reporting related to project execution and performance

What We’re Looking For

• Detail-oriented & organized
• Analytical mindset
• Curious & eager to learn
• Familiarity with marketing software, analytics tools, and digital marketing platforms is a plus.

Required Qualifications:

• 0-2 years of experience or previous internship in Marketing, Client Services, or a related field.
• Experience with eCommerce, email marketing, or website analytics (e.g., Google Analytics, Looker) is preferred but not required.
• Bachelor’s degree minimum, preferably in a related area.

Please apply if this sounds of interest and we can have a quick call to discuss!

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