Customer Care Specialist Customer Service · Maidenhead ·

Customer Care Specialist – Volvo Cars

Location: MaidenheadJob Type: Full-timeShifts: 8 hour shifts between 8:00am and 8:00pm, 7 days per week (rota basis). Some Bank Holiday working required, time off in lieu will be provided for any workedSalary: Up to £28,000 per annum

The Role

We are recruiting Customer Care Specialists to support Volvo Cars in delivering an outstanding customer experience. You’ll act as a brand ambassador, assisting customers across their shopping and ownership journey, handling queries and complaints efficiently, and ensuring every interaction reflects Volvo’s commitment to safety, sustainability, and service excellence.

Key Responsibilities

• Deliver high quality customer support via inbound calls, webchat, email, social, WhatsApp, SMS, and in-app chat
• Handle customer queries and complaints with empathy and professionalism
• Keep accurate records and manage lead follow-up effectively
• Escalate issues and provide feedback to improve processes and customer experience
• Be flexible to work across both the inbound calls and webchat teams

What We’re Looking For

• Excellent oral and written communication skills in English
• Genuine passion for customer service
• Ability to multitask, prioritise, and elevate appropriately
• Calm, personable, adaptable, and team-oriented
• Bonus: experience in customer care operations, complaint handling, or CRM systems

Why Join Us?

• a £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
• access to education bursaries to learn new skills.
• a day off and a voucher to get yourself something nice on your birthday
• company pension
• healthcare plans including private medical insurance and dental cover
• 22 days annual leave rising to 30 with length of service
• subsidised car purchase schemes available

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