Customer Advocacy & Complaint Resolution Lead

Greater Giving, Inc. is seeking a Customer Service Specialist in Leicester to ensure all complaints are resolved effectively within agreed timescales. The role involves negotiating with customers, conducting root cause analysis to prevent recurrence, and managing escalations via online platforms.

Successful candidates will have strong customer service skills, the ability to build productive relationships, and experience in complaint resolution. This position aims to enhance customer retention and handle Financial Ombudsman inquiries provisionally.

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