Connecting Top Talent with Tech Companies Across the UK | Driving Growth Through Strategic Hiring
Onsite + Hybrid Working Options
Travel Requirements: Flexibility to travel to sites as required, both domestically and internationally
Role Overview:
We are looking for a Senior Service Delivery Analyst to join our Service Delivery Team in a second-line capacity. This role is focused on supporting, maintaining, and enhancing IT infrastructure across a global fleet of vessels. The successful candidate will provide remote technical support and will occasionally travel on-site to deliver in-person assistance. This is an excellent opportunity to join a well nurtured team, deepen your technical expertise and grow within a diverse, international environment.
Key Responsibilities:
- Deliver second-line remote support to vessel-based personnel, with occasional on-site travel for critical tasks.
- Install, configure, and troubleshoot a variety of hardware and software including servers, laptops, mobile devices, storage systems, and networking equipment.
- Assist in designing and implementing onboard IT infrastructure for new and existing vessels.
- Monitor systems to ensure optimal performance and reliability.
- Conduct routine system and network upgrades.
- Enforce IT security protocols and manage backup systems.
- Coordinate with external vendors and service providers for issue resolution and project execution.
- Manage and resolve incidents in line with SLAs using ITSM tools.
- Participate in IT onboarding and vessel refresh projects.
- Develop and maintain internal knowledge base documentation.
- Recommend service improvements and contribute to process enhancement.
- Support end-user training and communication related to IT procedures.
- Mentor junior support analysts when required.
- Attend meetings on incidents, changes, and project updates.
- Follow standardised procedures for Incident, Change, and Problem Management.
Candidate Requirements:
- HNC/HND or equivalent relevant experience.
- Strong background in a fast-paced IT support environment, ideally with remote user support.
- Excellent problem-solving and communication skills.
Technical Experience Required:
- Networking fundamentals (DNS, DHCP, VLANs, Routing).
- Desktop, thin client, mobile, and printer hardware support.
- Windows 7 & 10: installation and support.
- Windows Server Technologies.
- Synology and SCALE storage platforms.
- Antivirus software administration.
- Active Directory and Microsoft Exchange.
- Office 365 Administration.
- VPN and remote access tools.
- ITSM platforms (e.g., Freshservice).
Employee Benefits:
- 30 days of annual leave, plus an additional day off for your birthday
- Option to buy or sell up to 5 additional leave days per year
- 12.5% non-contributory pension
- Bupa private medical insurance
- Hybrid working model offering flexibility between home and office
- Free electric vehicle charging stations and parking facilities
To be considered for this role please apply today or contact Sophie at Nine Twenty for more details.
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