CRM Manager
£50,000 – £60,000 + 10% Bonus
London | Hybrid (2 days in office)
We’re working with a fast-growing, purpose-led consumer brand entering an exciting phase of scale. With ambitious plans to grow significantly by 2030, the business is expanding its digital capabilities and investing heavily in customer engagement. This is a rare opportunity to shape CRM from the ground up in a high-growth environment, where your work will directly influence repeat revenue, customer loyalty, and long-term brand success. You’ll join a collaborative, mission-driven team that values ownership, creativity, and measurable impact.
The CRM Manager will take full ownership of the CRM function, transforming it into a key growth engine that drives repeat purchases and customer lifetime value.
Role Highlights
- Own CRM strategy across email, SMS, and lifecycle marketing
- Build and optimise automated flows to increase repeat purchase rate
- Manage segmentation, customer journeys, and lifecycle communications
- Lead A/B testing and experimentation to improve performance
- Partner with the eCommerce and Growth teams to drive revenue impact
You Will Need
- Proven CRM experience within D2C or eCommerce brands
- Strong hands-on Klaviyo / Braze / Bloomreach experience.
- Data-driven mindset with segmentation and lifecycle expertise
- Experience building automated flows and retention strategies
- Growth mindset with the ability to operate in a scaling business
Why You’ll Love It
- £50,000–£60,000 salary plus 10% bonus
- Hybrid working with a flexible structure
- Opportunity to build CRM from the ground up
- Fast-growth environment with clear career progression
- Mission-led business supporting global conservation initiatives
- Collaborative, ambitious, and supportive team culture
- Direct exposure to senior leadership and strategy
- High ownership and autonomy from day one
Apply today to grow your career with a forward-thinking employer committed to equal opportunity. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Due to a high number of applicants, we are only able to respond to successful candidates
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