Patient Affairs and Reception Supervisor
To provide supervision of reception andoverseepatientaffairsservices, ensuring efficient administrative support across the unit. This includes overseeing petty cash/patientfundsadministration, staff supervision,Rotamanagement, and ensuring compliance withorganisationalpolicies and financial instructions. The post holder will support both clinical and administrative teams,maintainhigh standardsof record keeping, and contribute to service development.
Main duties of the job
– Supervise receptionists and admin staff, ensuring adherence to policies and procedures.- Manage shiftrotasand ensure adequate cover.- Chair regular team meetings anddisseminateinformation.- Implement supervision and appraisal processes, including Personal Development Plans.
– Administer petty cash and travel expenses for patients.-Assistin managing financial information systems in line with Trust protocols.- Provide financial reports to senior staff asrequired.- Conductaudits of patients’ property and report findings.
– Conduct annual audits in line with the Trust’s financial standards and policy.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world’s most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job responsibilities
Please see attached job description and person specification
Pay Enhancements: 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 yearsExcellent pensionCycle to work schemeSalary sacrifice car schemeWellbeing programmeBlue Light Card DiscountsfuelGenie Fuel Cards (for applicable roles)
Person Specification
Education/Qualifications
- Good level of education (Maths & English) Level 3 qualification or equivalent experience
- RSA 2, other IT qualifications
Experience
- Experience in busy office environments
- Confidentiality awareness
- Experience of completing audits
- Experience of cash handling
- Experience with public/patients
- Experience working in a healthcare setting
- Use of EPR systems
Knowledge
- Data Protection Act
- GDPR
- Client confidentiality
- Mental health awareness
Skills and Abilities
- Time management
- Planning & prioritisation
- Advanced IT skills
- Numeracy & statistical reporting
Other
- Ability to travel across Trust footprint if required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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