What will you be doing?
The role requires making a proactive and positive contribution to the effective delivery of the Planning Service, working flexibly to support the achievement of the council’s objectives.
It involves providing excellent customer service in all interactions with internal and external stakeholders, including Councillors, as well as attending and successfully completing all required training as part of the career grade or apprenticeship scheme.
The role also includes responding promptly and professionally to requests for support from members of the public, including assisting the Customer Contact Centre and Complaints and Customer Feedback teams when needed.
In addition, the post holder will help ensure timely and effective responses to customer, MP, and Councillor enquiries, complaints, feedback, and requests under FOI and EIR legislation, supporting the Planning Service in consistently meeting service standards.
We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner.
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