Technical Product Owner (Platform / Technology‑Led)
Location: Manchester (Hybrid)
Contract Type: Contract
Duration: 6 months
Role Overview
One of the UK’s leading pension groups are seeking a Technical Product Owner to join its Engagement
Services platform team. This is a technology-led role focused on the ownership, optimisation, and alignment of shared enterprise platforms across multiple value streams. Unlike traditional Product Owner roles, this position operates purely from a technology perspective, ensuring that platforms are used effectively, consistently, and in a scalable manner across the organisation.
The role plays a critical part in enabling a coherent and efficient Customer Interaction Journey (CIJ) across marketing, sales, and customer servicing functions.
Programme Context
The Engagement Services team supports several shared platforms used across the business, including:
- Microsoft Dynamics (CRM and customer journeys)
- Optimizely (Content Management Platform & Digital Asset Management)
- Smart Communications (SmartComms) (customer communications)
These
platforms underpin the end-to-end Customer Interaction Journey, covering:
- Marketing and campaign management
- Sales and advisor journeys
- Customer servicing and ongoing engagement
This is a shared platform model, with multiple business units leveraging the same technologies.
Key Objective
The core objective of this role is to provide centralised, technology-led product ownership across shared platforms, ensuring:
- Consistent and correct platform usage
- Alignment across business areas
- Scalable and reusable solutions
- Reduction of duplication and inefficiencies
Currently, ownership is fragmented, with multiple business Product Owners driving platform usage independently. This role will act as the central coordinating authority, aligning demand and ensuring strategic consistency.
Key Responsibilities
1. Platform Product Ownership (Technology Lens)
- Develop a deep understanding of platform capabilities (Dynamics, Optimizely, SmartComms)
- Ensure solutions are:
- Scalable
- Reusable
- Aligned to platform architecture and standards
- Act as the authority on how platforms should be used across the organisation
2. Demand Alignment Across Value Streams
- Collaborate with multiple business Product Owners
- Consolidate and rationalise requirements into a unified platform roadmap
- Identify and prevent:
- Duplicate solutions
- Conflicting requirements
- Inefficient use of technology
3. Technical Prioritisation
- Lead or support prioritisation decisions across platform backlogs
- Balance:
- Business value
- Technical feasibility
- Platform constraints
- Act on behalf of senior product leadership where required
4. Cross-Functional Coordination
Act as the key connector between:
- Product
- Architecture
- Engineering
- Delivery
Ensure
these disciplines operate in alignment, reducing delivery risk and improving
outcomes.
Key Challenges This Role Will Address
- Fragmented platform usage across business units
- Lack of consistent technical product ownership
- Over-reliance on key individuals to align teams
- Misalignment between product, engineering, and architecture
- Inefficient use of shared platforms leading to duplication and cost
Required Experience & Skills Essential Experience as:
- Technical Product Owner, or
- Platform Product Manager, or
- senior Functional Consultant moving into product ownership
- Strong understanding of:
- CRM platforms (ideally Microsoft Dynamics)
- Customer engagement / journey platforms
- Proven ability to:
- Align multiple stakeholders across teams
- Translate business requirements into technology decisions
- Make clear, confident prioritisation decisions
Desirable
- Consulting or advisory background
- Experience working across multiple teams or value streams
- Comfortable engaging with:
- Engineers and architects
- senior stakeholders and leadership
Candidate Profile
The ideal candidate will be a technology-led Product Owner who:
- Understands platform architecture and capabilities (not just user-level interaction)
- Can operate effectively in complex, multi-team environments
- Is confident making decisions and driving alignment
- Brings structure and clarity to ambiguous or fragmented environments
Unsuitable Profiles
- Pure business-facing Product Owners without technical depth
- Backlog administrators or Jira-focused roles
- Candidates with only end-user exposure to platforms
- Individuals who avoid ownership or decision-making
Summary
This role is a strategic, technology-focused Product Owner position responsible for governing and optimising shared
enterprise platforms. It requires strong stakeholder alignment, platform
expertise, and the ability to drive scalable, coherent product decisions across
the organisation.
Job Title: Technical Product Owner
Location: Manchester, UK
Job Type: Contract
Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as “Allegis Group”). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.
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