Business support officer

Responsibilities

• Prepare, check, and process import documentation, including invoices, packing lists, and bills of lading;
• Ensure compliance with food safety regulations and import requirements;
• Work closely with customs brokers to resolve documentation issues and support clearance processes;
• Maintain accurate and up-to-date records for auditing and regulatory purposes;
• Input and update supplier, shipment, and inventory data within internal systems;
• Generate reports on stock levels, supplier performance, and operational activity;
• Support finance processes such as purchase order management, invoice matching, and discrepancy resolution;
• Handle general administrative duties, including email correspondence, filing, and document management;
• Act as a key point of contact between suppliers, internal departments, and buyers;
• Communicate with overseas suppliers regarding orders, documentation, and updates;
• Provide information and resolve queries for customers and internal sales teams;
• Build and maintain effective working relationships with stakeholders;
• Identify and elevate issues related to documentation, compliance, or supplier performance;
• Support problem resolution by coordinating with relevant teams;
• Assist in improving administrative processes and ensuring accuracy in all records and systems

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