We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.
It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark; because that’s what drives you to be better, be more and ultimately, be more fulfilled.
Role
The Tech Lounge Specialist provides a wide range of services essential for the operation of a client‑centric onsite IT services model called Tech Lounge.
The Tech Lounge Specialist will work with the Tech Lounge team to provide outstanding customer service and support. Works with leading technologies such as a lean laptop, modern desktop setups and the latest mobile devices in a fast‑paced environment.
The Tech Lounge Specialist will be tasked to quickly diagnose technology issues at the Tech Lounge or remotely for both hardware and software, utilize the relevant tools available. Additionally, the Specialist will provide clients with clear guidance, advice and resolution with patience and empathy to enhance the overall customer experience while visiting the Tech Lounge.
Working Arrangements
You can expect:
- 5 days a week in office role
Your key responsibilities
- Welcome and greet customers into the Tech Lounge and be ready to provide best‑in‑class customer service experience and support.
- Diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime.
- Work with the Tech Lounge team to ensure scheduling and calendar is at a steady run rate.
- Provide customers with training and advice on DB related technologies and updates during service visit.
- Diagnose and resolve IT issues onsite or remotely for customers with appointments or walk‑ins at the Tech Lounge.
- Educate and share with customers on new technologies and processes to enhance technology adoption.
- Build relationships across Technology, Data, & Innovation (TDI) technology disciplines to collaborate on resolving complex IT issues.
- Provide customers with training and advice on Deutsche Bank related technologies and updates during service visits.
- Utilize ServiceNow to record and track all incidents related to service calls and appointments.
Your skills and experience
- Strong people skills and a knack for problem solving.
- Excellent communication skills, both written and spoken.
- Excellent time‑management skills and the ability to make decisions quickly.
- Previous experience supporting Investment Banking/financial environment is an advantage.
- Knowledge of financial applications and the MS Office suite of products.
- Experience in customer service/support, client services, production support, or technical support role.
- Advanced working knowledge of Microsoft products such as O365, Teams, and Windows OS 10.
- Advanced working knowledge of Windows OS 10, Apple Mac, and mobile devices (Apple, Android).
- Strong technical skills related to desktop, mobile, end‑user compute environment.
- Bachelor’s degree from an accredited college or university with a concentration in IT or Computer Science related discipline is preferred but not essential.
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