Salary: Circa £100,000 PA + Bonus + Company car or car allowance + PMI x2 and 10% contributory pension
Location: Hybrid – 3 days a week in Hook
Lead Global Finance Transformation at Scale
We’re looking for an experienced and strategic O2C Global Process Owner (GPO) to join our Global Financial Services (GFS) leadership team and drive the future of Finance process excellence across Serco’s international operations.
Reporting to the Head of Finance Process and Systems, this is a high-profile global leadership role responsible for the design, governance, optimisation, and performance of an end-to-end O2C process across all regions.
You’ll play a critical role in shaping Serco’s future-ready O2C function by driving standardisation, strengthening controls, enabling digital transformation, and delivering operational excellence across people, process, systems, and data.
About The Role
As the Global Process Owner, you’ll define and execute the O2C Global Process Strategy, ensuring alignment with Serco’s Finance transformation roadmap, control framework, and global operating model.
Working closely with Group Finance, regional Finance leaders, DDaT, Systems teams, and BPO partners, you’ll ensure Finance processes are efficient, scalable, compliant, and digitally enabled.
You’ll lead a global network of Process Leads and SMEs, influencing stakeholders across multiple regions to embed best practice, improve governance, and drive continuous improvement initiatives.
This role combines strategic leadership, governance oversight, systems alignment, and transformation delivery within a complex multinational environment.
Key Responsibilities
- Define and lead the global strategy for end-to-end O2C processes, ensuring alignment with transformation objectives and control frameworks
- Own global process governance, controls, SOPs, policy standards, and audit readiness across all regions
- Monitor process performance, KPIs, and control effectiveness, driving improvements, standardisation, and operational excellence
- Lead global process optimisation and transformation initiatives, including automation, workflow, analytics, and digital enablement
- Oversee process-related system enhancements and reporting developments, ensuring alignment between Finance processes, controls, and technology
- Partner with Group Finance, regional Finance teams, DDaT, Systems teams, and BPO providers to ensure consistent execution and governance
- Act as the senior governance point for process-related risks, controls, compliance, and remediation activities
- Influence and engage senior stakeholders across Finance, Technology, and Operations to support process transformation and strategic priorities
- Lead, coach, and develop a global community of process professionals, promoting collaboration, capability development, and continuous improvement
What We’re Looking For
We’re looking for a strong Finance leader with deep process governance and transformation expertise within complex multinational or shared services environments.
You’ll Ideally Bring
- ACA, ACCA, CIMA, or equivalent qualification
- Significant experience in senior Finance, process governance, or transformation leadership roles
- Deep understanding of end-to-end Finance process design, governance, and optimisation within Shared Services or GFS models
- Strong knowledge of controls, compliance, audit frameworks, and risk management
- Experience leading large-scale process improvement and transformation initiatives
- Strong understanding of ERP systems, automation tools, reporting solutions, and digital Finance technologies
- Excellent stakeholder management and influencing skills across senior Finance, Technology, and Operational leadership teams
- Proven leadership experience managing global teams, process communities, or cross-functional networks
Desirable Experience
- Lean, Six Sigma, or continuous improvement methodologies
- SAP S/4HANA or similar ERP transformation programmes
- Experience managing third-party BPO delivery models
What We Offer
- A strong base salary
- Performance-related bonus
- Company car or car allowance
- Private medical cover
- Pension
Benefits and Working Conditions
We operate a hybrid work structure and support flexible working arrangements.
Health and well-being benefits include private medical cover and a pension scheme.
We are committed to building a diverse and inclusive organisation that supports the needs of all and provide reasonable adjustments throughout the interview process.
Serco holds the Gold Inclusive Employer Standard and is a Disability Confident Leader employer.
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