As part of one of the largest independent strategic communications agencies in the world — with 22 offices globally and more than 1,100 people — our UK team brings together deep sector expertise, diverse thinking and creative problem-solving to help brands lead through complexity. With roots in technology, innovation and societal change, we’ve spent decades at the intersection of technology and humanity — bridging the gap between what businesses create and how people experience those creations.
In a world defined by relentless change — from rising expectations and widening inequalities to disruptive technology and constant noise — even the strongest organisations can struggle to be heard. We. comes in. What sets us apart isn’t just what we do, but how we do it. We thrive where disciplines intersect — when social impact meets youth engagement, technology meets science, or corporate reputation meets health — and our teams are designed deliberately with this in mind.
For 40 years, We. has shown the power of working together. In the UK, we carry that spirit forward every day — challenging assumptions, applying innovation and helping organisations find clarity, relevance and growth in an ever-evolving world.
When you work at We., you will find compelling work, global partnerships, worthwhile professional development, outstanding benefits and the opportunity to make a difference. We value those who share our belief in the power of change, discovery, and innovation. We invest in our future by creating an open and welcoming workplace full of bright, skilled, and determined people.
ABOUT THE ROLE
Based in London, the International IT Support Engineer is accountable for provision and support of all IT Services across EMEA. You will be working alongside IT / Ops leads and teams within your areas of responsibility to deliver this.
You will have a can-do attitude, a willingness to learn, a high level of accountability —all whilst contributing and having a voice in our collaborative team. Proactivity is key to this role, and our team will support you as you continue to grow.
This is a fantastic opportunity for someone looking to gain regional responsibility and to take the next step in their IT support career, working with the latest services in cloud computing and AI. Required to be in the office a minimum of 3 days per week.
Working in a communications agency requires a high level of people skills and you must be confident working with people face to face and remotely.
RESPONSIBILITIES
- Accountable for IT provision in local offices. Will work closely with office mangers to garner regular feedback and point of view for their offices. Responsible for reporting business challenges and regional point of view to International IT Manager, IT / Ops leads and Service Owners.
- Responsible for day-to-day IT support provision and administration in their offices of responsibility whilst providing support for other offices / regions as required. Working with team to provide coverage and a high level of support, managing escalations as required. This will include infrastructure issues, audiovisual and meeting room support, as well as client issues and will include 1st & 2nd line management of infrastructure issues. Will also have responsibilities for making sure Incidents and Service Requests are raised via the correct process.
- Accountable & responsible for managing security incidents and outages for area of geographic responsibility partaking in the IRP / ERBC as directed. Due to geographic isolation, possible need to take on the IT Support Lead role.
- Identifying areas where value can be added for stakeholders across IT services by looking for workflow improvements and automation opportunities.
- Providing local VIP support as required for their local offices of responsibility as well as visiting VIPs.
- The International IT Support Engineer will integrate fully into their local office team, building relationships and fostering goodwill.
- Responsible for purchasing in offices of responsibility making sure correct local process is met and best price possible is attained and correct approval is received.
- Responsible for enforcement of established processes and procedures. Discuss process change with International team before following change control process as required. In addition, the International IT Support Engineer will be responsible in working with the local IT manager to monitor correct adherence to process by the Int IT Support team.
- Managing various IT projects across areas such as office moves and refurbishments, hardware and process roll outs, new tools and offerings. In many cases, International IT Support Engineer will be expected to project manage traditionally Engineering projects, using the Engineering team as consultants only when required.
- Some international travel may be required.
PREVIOUS PROVEN EXPERIENCE
- Proven and demonstrable experience supporting technology in a fast-paced environment with direct customer service experience.
- Proven ability to support enterprise Windows and MacOS devices and application issues effectively.
- Strong knowledge of IT backend infrastructure and cloud services, including administering and supporting Microsoft 365 and applications.
- Good working knowledge of managing and maintaining devices within an Azure AD environment.
- Good working knowledge and understanding of incident management processes and principles.
- High Level of communication, both written and spoken English, complimenting strong people skills.
- Preferred certifications include: MS365 Endpoint Administrator Associate, CompTIA A+, ACSP
CULTURE
- Spirited (look for inquisitive employees who will ask questions, challenge, and get stuck in)
- Non-hierarchical, open working environment (ability to work in a team, contribute to meetings)
- Hybrid working (Minimum of 3 days in the office per week / flexibility required)
We. Communications seeks to hire the best talent in the industry. We. Communications is able to sponsor candidates under the UK’s points-based immigration system if a candidate is not eligible to work in the UK under any other visa route. Effective April 2024 new minimum salary thresholds were introduced for roles which require sponsorship. Based on these new thresholds, it is We. Communications’ understanding that this role does not meet the new minimum salary requirements. Sponsorship for this role cannot be offered to candidates. Candidates who possess the right to work in the UK through alternate visa routes or who have no restriction on their right to work in the UK are welcome to apply.
The above Job Description is intended to describe the general nature and level of work being performedby people assignedto this classification. They are not to be construedas an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as required by the business.
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