Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It’s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic Revenue Administrator to support the Revenue Team at our Corporate Head Office in Belfast.
Our Head Office is adjoined to the four-star Stormont Hotel and located just minutes away from Belfast City Centre. Under the inspiring leadership of our Group Revenue Manager, Cathy Scott, you will have the opportunity to work with our friendly team, develop your skills, and enjoy the variety offered by a role with a leading hospitality group.
This role will primarily provide administrative support to the Revenue Team; however, you will be encouraged to drive revenue and sales opportunities, whilst supporting colleagues across the business. The successful candidate can expect to work office hours fully on site, Monday to Friday, 35 hours per week excluding breaks.
The salary for this full-time position is £24,570 per annum.
We offer a range of benefits including free staff meals, employee discounts, 29 days’ holiday plus your birthday, free car parking at the Stormont Hotel, and opportunities for career progression and development. Upon completion of your probationary period, you can enjoy a Hastings experience at any one of our luxury hotels with bed and breakfast for two.
To find out more about Hastings Hotels and what our company offers please visit
The company reserves the right to apply enhanced short-listing criteria.
Hastings Hotels is an Equal Opportunities Employer.
About The Role
- Provide administrative assistance and support to the Group Revenue Manager.
- Compile daily, weekly, and monthly revenue reports and distribute to the senior management team in a timely manner.
- Daily communication with the Revenue Manager and Central Reservations team to review business on the books for the Hastings Hotels group of properties.
- Review daily and weekly reports including daily rooms report, and competitors report to track pickup/pace and drop offs to identify revenue opportunities.
- Review and maintain the Property Management System (PMS) and Revenue Management System (RMS) to ensure maximum revenue optimisation for all properties in the group.
- Assist in updating websites/GDS/Wholesalers to ensure availability, rates, and restrictions across all relevant booking platforms and that these are loaded and correct at all times.
- Regularly update online portals with content and imagery that is up to date and accurate.
- Undertake regular rate checks to ensure rates/rooms are loaded, visible, and bookable on all channels.
- Build rates and packages on the Property Management System and websites for selling.
- Reconcile and process monthly commissions.
- Ensure market segmentation is updated and correct.
- Support the Group Revenue Manager with preparation of forecasts and annual budgets.
- Meet regularly with relevant team members and managers both in Head Office and in the Hotels to confirm short and long term revenue, and selling strategies as and when required.
- Manage internal accommodation requests.
- Distribute and manage reservations from key account companies, responding with confirmation, and managing cancellation of bookings across the portfolio as required.
- Assist the Central Reservations Team with telephone calls and email enquiries when required.
- Work effectively with colleagues to contribute to a harmonious working environment where all staff are treated with respect and dignity.
- Any other duties commensurate with the level of responsiblity for the role, or which provide an opportunity for development, as required by the senior management team.
Required Criteria
- A right to work in the United Kingdom
- Educated to Level 2 (GCSE grades A-C) or the equivalent in English and Mathematics
- Excellent numeracy and ICT skills including the Microsoft Office suite
- Exceptional attention to detail and analytical skills
- Excellent ability to communicate to stakeholders at all levels via email, telephone, and in person
- Strong administrative experience and highly organised
- Ability to work well under pressure and be a collaborative team player
- Ability to manage own workload independently and prioritise effectively to meet deadlines
Desired Criteria
- Previous administrative experience in a customer-facing environment
- Knowledge of Opera Cloud or other property management systems (PMS)
- Educated to Level 6 (Undergraduate Degree) in a relevant field such as Business Studies
- Knowledge of Global Distribution / Channel Management Systems
Skills Needed
Business Analysis, Revenue Forecasting, Revenue Management, Exceptional Customer Service Skills, Time Management/Organisational skills
About The Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, a stand-alone gastro-pub, and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning.
For over 50 years this family owned business has successfully established its identity in the market because we place quality and service at the heart of everything we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests… and quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.
Company Culture
Our guests remember the small details.
The open fire in the lounge. The supremely comfy beds. The fabulous breakfast… and the interactions they had with our people. It is more important that you have the correct behaviours and attitude than every last qualification… we can help you attain that.
We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey…
Company Benefits
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.
Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Competitive salary, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Employee Recognition Scheme, On the job learning, Access to Health & Wellbeing app, Long service awards, Staff celebration events, Company employee App
Salary
£24,570.00 per year
Skills:Business Analysis Revenue Forecasting Revenue Management Exceptional Customer Serv Time Management/Organisat
Benefits:Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Competitive salary Preferential room rates
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