Rough Sleeper Tenancy Sustainment Officer – Trowbridge, Wiltshire, United Kingdom Salary: £31,537 – £33,699 per annum Hours per week: 37 hours Interview date: To be confirmed after shortlisting Our Rough Sleeper Team is a frontline service that provides a holistic service to support individuals sleeping rough. It is a fast-paced environment at the forefront of delivering services to the public daily across the County. The Rough Sleeper Tenancy Sustainment Officer works with a case load to deliver the principles of Housing Led in our self-contained units, as well as supporting individuals who we have successfully moved on into independent accommodation. Using a trauma-informed approach, you offer practical and compassionate support within a team to ensure a safe and positive experience for clients. This role helps clients move from short-term stays to long-term housing, addressing benefits, health, finances, and personal goals. You’ll also handle challenging behavior sensitively, ensuring both individual needs and service safety are balanced. Your aim is to help clients overcome the challenges of modern living after experiencing life on the streets. Seeking a proactive, client-centered individual with the ability to handle challenging clients and build partnerships. You should possess knowledge of welfare benefits, budgeting, and an understanding of issues faced by homeless or vulnerable individuals. Strong literacy, communication, organizational, and IT skills are expected for problem-solving. Why us? Wiltshire Council is a friendly, welcoming place to work, with a ‘One Council’ ethos. Find out more about Our Identity, staff networks, and employee benefits here. Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location. We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity. Contact details Louis Shortall, Team Manager, at Louis.Shortall@wiltshire.gov.uk Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application. Application criteria Please download and read the role description and person specification carefully before you apply. We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations. While we welcome applications from job seekers who require skilled worker sponsorship, we are not able to issue a defined certificate of sponsorship due to limitations in our sponsorship capacity. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Statement of commitment to equality and inclusion Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura). Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission. Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.
Rough Sleeper Tenancy Sustainment Officer
Company: Wiltshire Council
Location: Wiltshire
Job Description:
Posted: April 3rd, 2026