Customer Support Executive

Requirements

• Professional Experience: You have at least 2 years of experience in customer service

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• Communication Skills: You possess excellent communication skills, both written and verbal, to engage effectively with our community

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• Organizational Talent: You are organized and able to prioritize and manage multiple tasks in a fast-paced environment

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• Attention to Detail: You are detail-oriented and diligent, ensuring accuracy in every interaction and record

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• Mindset & Interest: You are a resilient problem-solver with a positive attitude and a genuine interest in health, fitness, and wellbeing

What the job involves

• Are you ready to hit the ground running in a flexible, fast-paced environment and contribute to the success of a growing company? We pride ourselves on outstanding support. As part of our Operations team based in London, you will play a key role in delivering the high service levels our clients expect while developing valuable skills across customer support, operations, and technology in the exciting fitness sector

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• Multichannel Support: You provide professional, empathetic assistance via email, phone, and chat, utilizing tools like Zendesk or Intercom

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• Effective Problem Solving: You troubleshoot account and billing issues to provide timely resolutions and maintain high customer satisfaction

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• Customer Advocacy: You act as the voice of the user by escalating feedback and collaborating across teams to drive product improvements

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• Operational Excellence: You maintain accurate records and follow guidelines while identifying opportunities to optimize team processes

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• Knowledge & Growth: You contribute to self-service resources and support senior management with strategic operational projects

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• Your training goal for your first 6 months

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• Performance Excellence: You consistently meet the specific KPIs defined for your role, ensuring high standards of service and efficiency

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• Tool & Process Knowledge: You are proficient in our CRM system and develop proactive suggestions for improving our tools and operational processes

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• Network & Collaboration: You are an open-minded personality who builds trusting relationships within the team and is highly valued for your collaborative approach

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