Service Advisor

We are currently recruiting on behalf of our client, a reputable multi‑franchise approved car dealership located in Bristol, for the position of a Service Advisor. This is an excellent opportunity for experienced motor trade professionals seeking a role with competitive salary, rewarding bonus potential, and career progression within a well‑established dealership group.

Benefits

• Competitive starting salary from £29,741 per annum, negotiable depending on experience
• Additional annual bonus potential exceeding £7,500, with some Service Advisors earning over £12,000
• Overtime paid at time and a half rate
• 22 days annual leave plus bank holidays
• Workplace pension scheme
• Opportunities for long‑term career development within a prominent dealership group throughout South West England and South Wales
• Various additional company benefits, to be discussed upon application
• Standard working hours: Monday to Friday, 8:00am‑6:00pm; 1 in 3 Saturdays, 8:30am‑2:00pm, paid as overtime

Duties of a Service Advisor

• Greet customers professionally in the Service Department and book their vehicles in for repair or maintenance work
• Act as a primary point of contact for customers, providing excellent customer service and advice regarding vehicle repairs and services
• Liaise extensively with the workshop team to chase work in progress and ensure timely updates for customers
• Upsell additional products and services where appropriate to maximise workshop opportunities
• Take payments for completed work and handle customer transactions efficiently
• Maintain strong relationships with customers, ensuring high levels of satisfaction and repeat business
• Assist with warranty authorisations and liaise with manufacturers regarding warranty repairs (knowledge of warranty procedures advantageous)
• Ensure all customer interactions are documented accurately, adhering to company standards and processes

Requirements

• Proven experience as a Service Advisor or in a similar customer‑facing role within the automotive industry is highly advantageous
• Strong communication and interpersonal skills, with the ability to build rapport with customers and team members
• Organisational skills with the ability to manage multiple customer accounts efficiently
• IT literacy, with prior experience using systems such as Pinewood Pinnacle preferred
• Basic mechanical understanding of vehicles and the ability to discuss technical issues confidently
• A proactive attitude with a focus on delivering excellent customer service
• Knowledge of warranty procedures is desirable but not essential
• A customer service‑oriented mindset with the ability to influence and advise customers effectively

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