D365 CE Development & Support Specialist
City of London (hybrid – 2 days per week in office)
Up to £86,000 + Excellent benefits
A great opportunity has opened for an experienced D365 CE Development & Support Specialist to join a high-performing technology function delivering modern CRM solutions, high-quality engineering, and robust application support across a complex environment.
This role suits someone who enjoys a blend of hands-on development, solution design, and 2nd/3rd-line application support, working closely with internal teams, suppliers, and partners to deliver secure, scalable, and reliable CRM platforms.
The organisation is pleased to offer this on a hybrid basis with 2 days per week in their London office, therefore you must be within a reasonable commuting distance of this location.
Responsibilities:
- Work with business users and SCRUM team to ensure business requirements are defined and agreed, co-ordinating requests for enhancements and developments for IT controlled applications.
- Work with the Development Manager to design, develop, optimize and support CRM applications following development best practices, using the appropriate tools and adhering to the most efficient development process.
- Deliver development and enhancement activities in support of the business raised change requests and releases working closely with the CDITO Teams, Partners and Suppliers
- Solution architecture and design
- Quality Assurance, including quality planning and controls for both the business and its suppliers
- Advice and guidance to business users in support of their application requirements
- Follow the IT Release Management process and control all IT application releases to the business environment including:
- Reviewing release planning
- Discovery, documentation, resolution and escalation of release dependencies, risks and issues
- Adherence to IT Change Management process and controls
- Formal communications to management and stakeholders
- Coordination of Environment and Configuration Management
- Coordinate release approval and closure
- Design, develop and optimise Dynamics 365 CE applications.
- Work with business users and SCRUM teams to refine requirements and deliver enhancements.
- Lead end-to-end release management, including planning, risk control, and change governance.
- Provide 2nd/3rd-line support, triaging incidents and coordinating with suppliers.
- Monitor CRM applications and proactively resolve issues.
- Contribute to solution architecture, documentation, and continuous improvement.
Skills & Experience:
- Dynamics 365 CE customisation (workflows, plugins, APIs, integrations).
- Power Platform: Power Automate
- Azure services: Logic Apps, API Management, ADF, SSIS.
- Strong experience delivering data solutions in high-volume environments.
- Advanced T-SQL and SQL stored procedure expertise.
- KingswaySoft for integrations and migrations.
- CI/CD pipelines, Git branching, Visual Studio.
- Strong Agile/SCRUM background and understanding of OWASP Top 10.
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