Commercial & Experience Manager

Our client is looking to hire a Customer & Experience Manager to lead the day-to-day experience at our client’s flagship co‑working development in Reading. This is a high‑profile role for someone who thrives on creating exceptional environments, building strong teams, and delivering a best‑in‑class member experience.

What You’ll Be Doing

• Own the end‑to‑end customer journey, ensuring a consistently outstanding experience for members and visitors
• Build strong relationships with occupiers, anticipating needs and resolving issues proactively
• Lead on community engagement initiatives, events, and activations that bring the space to life

People Management

• Lead, coach, and develop the on‑site customer experience team
• Set clear expectations, manage performance, and foster a positive, high‑energy team culture
• Ensure staffing levels, rotas, and training are aligned with operational needs

Operations, Reporting & Standards

• Oversee daily building operations, ensuring the space is presented to flagship standards at all times
• Work closely with senior stakeholders, providing insights and recommendations to enhance service delivery

Health & Safety

• Take ownership of Health & Safety compliance across the site
• Ensure all policies, procedures, and risk assessments are up to date and adhered to

Our client, has numerous sites situated across the UK views this as a key hire to their London operation, so ideally you will have relevant experience in the Commercial / Co‑Working or Hospitality sectors.

For more information, please contact me on 0207 048 3304 or michael@gkrinternational.com

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