Courier Service Specialist – Evri Final Mile Team
Location: Nottingham
Shift Pattern: Any 5 days over 7
Ready to be at the heart of the action? Step into a fast-paced role where every day brings new challenges, new people, and the satisfaction of keeping parcels moving smoothly across the Final Mile. If you thrive on problem solving, supporting others, and driving service excellence, this is your moment.
This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!
Responsibilities
- Support the onboarding of new couriers and allocate work effectively.
- Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
- Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
- Use the Service Tracker to raise timely, transparent escalations when needed.
- Support couriers with manifests, routing, and operational queries.
- Provide daily operational feedback to the Territory Manager to optimise performance.
Qualifications
- A current UK driving licence.
- Solid understanding of the self-employed courier model.
- Experience working in a fast-paced, customer-focused operational environment.
- Strong problem-solving, organisation, and attention to detail.
- Confident communication skills and the ability to spot and elevate risks quickly.
Diversity & Inclusion
Evri is committed to building a truly inclusive and diverse workplace where everyone can bring and be their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK and removing barriers ensures each person at Evri is valued for who they are and what they bring to our business.
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