Hybrid Real-Time Planning Analyst – 12 Month FTC

Longreach Recruitment is seeking a Real Time Planning Analyst for a 12-month FTC, based in Cardiff. This role involves working collaboratively in a progressive contact centre setting, focusing on managing resources and performance against service levels.

The successful candidate will have strong WFM tool experience, excellent Excel skills, and previous involvement in resource planning. The position offers a hybrid work model with a competitive salary and benefits.

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