Patient Experience Navigator

Responsibilities

• Assist and signpost patients to the most appropriate service or healthcare professional in a courteous, efficient and effective way.
• Work as part of a team to assist and direct patients in accessing the appropriate service or healthcare professional.
• Manage the expectations of patients, their carers or guardians to provide a high standard of patient‑focused service.
• Pro‑actively communicate relevant information between patients and their healthcare professional.
• Support the Patient Services Manager in the delivery of safe and efficient responses to patient requirements.
• Serve as the first point of contact in the telephone hub for patient enquiries and appointment booking requests.
• Make appointments by telephone and at the reception desk using a computerised system.
• Handle letter scanning and filing, dealing with clerical patient changes of address, completion of forms, etc. as required.
• Check and complete tasks as appropriate.
• Create new patient records.
• Control all patient files and related administrative work to required quality standards and in line with information governance, GDPR and DPA regulations.
• Maintain accurate records.

Company

Mendip Vale Medical Group are looking for further Patient Co‑ordinators to join our team, as we expand in our friendly and innovative practices serving over 85,000 patients within our 10 sites in North Somerset, Bristol & South Gloucester. As a high‑achieving and well‑organised practice, we embrace a multi‑disciplinary team approach to care provision. By merging and working more effectively, we have invested in our buildings, making our estate one of the newest and brightest in the south‑west.

Salary

£25,224 to £25,713 a year. Actual salary will be pro‑rata based on agreed working hours.

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