Role Description
This is a full-time role based in Slough, with some requirement to work in our Egham and Heathrow offices.
Responsibilities & Tasks
• Deal effectively with enquiries and provide high quality practical advice, support and guidance to clients and members regarding their international trade, customs procedures & declarations and trade documentation.
• Deliver valued added bespoke trade related advisory services such as customs audits, origin rules and customs special procedure applications.
• Understand and provide effective information about classification of goods, international trade terms, duties & tariffs and getting goods and services to market.
• Liaison and provide effective communication with other Government agencies or similar such as HMRC as and when required.
• Work with the Head of International Trade (HoIT) to research and analyse data to aid decision making and development of marketing activity for our International Trade & Customs Services.
• Work with the HOIT and in the development of new trade related projects (funded or commercial).
• Work with the HOIT on the delivery of a structured events and trade training programme, including tutoring.
• Provide effective support the development of new partnerships relationships, as well as maintaining existing ones.
• Maintain excellent knowledge of our International Trade service and Membership offer.
• Be proactive in the selling of our wide range of International Trade and Customs Services.
• Maintain effective recording of members, customer & supplier interactions on our in-house CRM system and any other relevant documents, as required.
• Provide back-up, when required, in the processing of trade documents carried out by the Chamber.
Subject to completing training successfully, gain an understanding of the Chamber’s processing and certification role in relation to international trade documentation for customers and members in accordance with the rules set out by the Governing Bodies and provide support to the certification team as appropriate.
Qualifications
• Business related Degree, postgraduate or master’s Degree
• General understanding of the Global Trade Landscape
• Good understanding of international trade processes (export/import), documentation, customs, customs entries, tariffs & tariff classification, incoterms.
Salary
£45,000 per annum
About Us
The Thames Valley Chamber of Commerce Group (TVCC) is one of the UK’s largest accredited Chambers of Commerce, dedicated to helping businesses in Berkshire, Buckinghamshire, Oxfordshire, and Swindon unlock their full potential. We provide a range of services, including business advice, networking opportunities, training, and international trade support, while acting as a leading voice for businesses of all sizes from start-ups to multinationals. As a Centre for Excellence in international trade services, TVCC is committed to fostering regional, national, and global business growth through advocacy and value-added resources for members.
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