IT Service Manager – up to £60,000 + Benefits – Hybrid

Overview – IT Service Manager:An organisation with ambitious growth plans is seeking to appoint an IT Service Manager to take full ownership of its IT function.

The IT Service Manager position offers a unique opportunity to lead the planning and execution of a diverse range of IT projects while adopting a continuous improvement approach to recommend and implement new systems and processes.

Key Responsibilities – IT Service Manager:

• Manage relationships with an external managed service provider and other third-party vendors
• Ensure the managed service provider delivers in accordance with agreed SLAs
• Promote the adoption of technology and process improvements across the business
• Oversee the end-to-end delivery of projects, including but not limited to: SharePoint enhancements, Copilot deployment, networking implementation, CCTV, AI utilisation to enhance business operations and the rollout of new initiatives
• In collaboration with the managed service provider, manage and maintain the IT estate
• Oversee SaaS platforms
• Provide mentorship and training
• Manage the Office 365 admin portal and ensure effective execution of the joiners, movers and leavers (JML) process
• Create and maintain comprehensive documentation
• Conduct internal audits

Essential Skills & Experience – IT Service Manager:

• Strong technical background with well-rounded IT knowledge and experience across Office 365, Active Directory, Intune and Networking
• Proven project management capabilities
• Demonstrable experience liaising with a managed service provider and other third-party vendors
• Proactive mindset with a commitment to continuous improvement and change implementation
• Highly organised and detail-oriented
• Strong written and verbal communication skills
• Analytical and methodical troubleshooting approach
• Willingness to be technically hands-on when required and learn new skills

Desirable Skills – IT Service Manager:

• Relevant certifications – Microsoft, Cisco or similar
• Exposure to AI implementation
• Familiarity with Salesforce and CCTV systems
• Experience in health and social care or housing sectors

How to Apply:To express your interest in this opportunity, please submit your CV. Suitable applicants will be contacted to discuss the role further.

IT Manager, IT Service Manager, IT Service Delivery Manager

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