WFM Specialist

Job Title: Workforce Management (WFM) Specialist / Analyst – Logile

Role Overview

We are looking for a Workforce Management Specialist with experience in Logile or similar WFM platforms to support labour forecasting, scheduling, and workforce optimisation within a large retail environment. The role focuses on improving operational efficiency, labour utilisation, and service performance through data-driven workforce planning.

Key Responsibilities

Workforce Forecasting & Planning

• Develop labour forecasts using sales, operational, and seasonal data
• Analyse workforce trends and demand patterns
• Align staffing requirements with operational needs and business targets

Labour Modelling & Scheduling

• Maintain labour standards and productivity benchmarks
• Optimise workforce schedules based on demand and operational priorities
• Manage shift planning, availability, compliance, and labour budgets
• Improve staffing efficiency and reduce scheduling gaps

Performance & Reporting

• Monitor workforce KPIs including productivity, labour costs, and schedule adherence
• Conduct analysis on planned vs actual labour usage
• Provide recommendations to improve workforce performance and operational efficiency

System & Process Improvement

• Support configuration and enhancement of WFM modules
• Identify opportunities for process and system optimisation
• Assist with upgrades, testing, and continuous improvement initiatives

Stakeholder Engagement

• Collaborate with Operations, HR, Finance, and Technology teams
• Support operational users with workforce planning and scheduling processes
• Translate business requirements into effective workforce solutions

Compliance & Governance

• Ensure workforce schedules align with company policies and employment regulations
• Maintain accurate workforce and attendance records

Skills & Experience

Technical Skills

• Experience with Logile WFM or comparable workforce management tools
• Strong Excel and data analysis skills
• Understanding of forecasting, labour modelling, and scheduling principles

Industry Experience

• Background in retail or multi-site operational environments
• Experience with workforce analytics and labour cost management

Soft Skills

• Strong analytical and problem-solving abilities
• Excellent stakeholder communication skills
• Comfortable working in fast-paced operational environments

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