Call Handler / Emergency Response Specialist (Night Shift)

We are looking for a Call Handler / Emergency Response Specialist to provide real-time guidance and support to autonomous vehicles (AVs) in complex driving scenarios.

Responsibilities

• Guide AVs through challenging situations, such as blocked streets, narrow lanes, and private driveways, ensuring efficient and safe navigation.
• Collaborate with AVs to optimise driving paths, considering factors like lane closures and traffic conditions.
• Monitor AV behaviour and intervene to prioritise safety and avoid potential hazards.
• Maintain effective communication with AVs to ensure seamless cooperation and timely responses.
• Adapt to dynamic road conditions and rapidly address unexpected challenges.
• Contribute to the improvement of AV technology by analysing past performance and identifying opportunities for optimisation.
• Ensure adherence to all relevant safety regulations and certifications.

Qualifications

• At least 1 year of experience in emergency telecommunications or a related field.
• Valid driver’s licence with 3 years of driving experience and a clean driving record.
• Strong focus on safety, attention to detail, and excellent problem‑solving and decision‑making skills.
• Ability to work effectively in a fast‑paced, ever‑changing environment.
• Strong customer service, de‑escalation, communication, and interpersonal skills with at least 2 years of experience.
• Adaptability to new technologies and processes; ability to self‑correct and learn from mistakes.
• Maintenance of safety compliance certifications.
• Ability to stay focused and seated for multiple hours, multitask in dynamic situations, and support a 24/7 operation including holidays.

Basic Requirements

• Successful background check, drug test, and physical examination.

EEO Statement

TaskUs is an equal‑opportunity employer. We welcome applicants from all backgrounds and are committed to providing reasonable accommodations as required.

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