Real-Time Scheduling Planner – Contact Center (Hybrid)

Longreach Recruitment is seeking a Real Time Planning & Scheduling Analyst based in Essex. This hybrid role involves managing contact centre performance to ensure service levels are met while optimizing resource allocation.

The ideal candidate will have proven contact centre experience in real-time management and scheduling, with hands-on WFM tool experience. Strong Excel skills and excellent communication are essential. The salary ranges from £30,000 to £35,000 plus bonus and benefits.

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