PA Services Manager, 6 Month FTC

Key Responsibilities

• Deliver firm-wide strategy and business plans through effective leadership of the PA Services function.
• Develop and implement commercial and operational plans to ensure a resilient, future-ready service.
• Ensure consistent, high-quality service delivery aligned to business and client expectations.
• Maintain a strong understanding of practice group priorities, anticipating challenges and proactively responding.
• Continuously innovate and improve PA service delivery models.
• Lead, motivate, coach, and develop a high-performing and cohesive PA team.
• Manage performance robustly in line with HR policies, addressing issues promptly and constructively.
• Oversee recruitment, induction and integration of new starters within the service.
• Own the annual review and feedback process, prioritising talent management, retention, and succession.
• Proactively manage team capacity and workload allocation.
• Build strong, trusted relationships with key stakeholders across the Firm.
• Promote effective collaboration, networking, and strong internal client relationships.
• Advocate correct utilisation of PA Services and constructively challenge non-compliance.
• Address operational issues swiftly using a solutions-focused, results-driven approach.
• Energetically lead and manage change initiatives within the PA function.
• Drive a culture of continuous improvement through regular team engagement and feedback.
• Own preparation and circulation of management information, performance data, and trend analysis.

Skills & Experience

• Proven experience managing a PA, secretarial, or administrative services function within a professional services environment.
• Strategic and commercially minded leader with the ability to translate strategy into practical delivery.
• Strong people management capability with a coaching-led leadership style.
• Highly resilient with the ability to influence, challenge, and lead change.
• Proactive, autonomous, and confident in driving priorities.
• Strong analytical skills and commitment to continuous improvement.
• Exceptional communication and interpersonal skills (written and verbal).
• Professional, objective, and trusted to handle confidential information.

Why Join Us?

• A high-profile leadership role with significant influence across the Firm.
• Opportunity to shape and modernise PA service delivery.
• Collaborative, people-focused culture with strong emphasis on development.
• Hybrid working model offering flexibility and balance.

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