Contact Centre Advisor

Contact Centre Advisor (x2)

Industry: Infrastructure

Location: Newport, Isle of Wight

Hours: 7am – 7pm dayshift on a 4 on / 4 off rota; 7am – 7pm / 7pm – 7am rotating (night shift every third rotation) on a 4 on / 4 off rota.

Schedule: 4 on / 4 off on a rota basis.

Duration: Temp to Perm for the right candidate.

Duties

• Respond to customer calls within set timescales, handle complaints, provide and process information.
• Maintain in-house, complex computerised systems (training provided).
• Adhere to standards.
• Compile accurate messages and produce reports.
• Liaise with internal departments, external agencies, contractors and the public.

Experience

• Strong customer service experience within an office-based environment, including complaint handling.
• Good level of administrative and organisational skills.
• Experience in inbound call centre preferred; must possess a good telephone manner and communication skills.
• Good computer literacy and attention to detail; ability to learn new systems.
• Flexible with working hours.

Salary

£14.29 per hour for day shift; £15.31 per hour for rotating shift.

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