Radiology Receptionist Team Leader

Mersey and West Lancashire Teaching Hospitals NHS Trust

Radiology Receptionist Team Leader

The closing date is 05 June 2026

Job description

You will be a member of the Radiology Reception team that provides comprehensive, high‑quality outpatient and waiting list management services for the Radiology Department. You will exercise initiative and independent judgement to book patients based on their clinical needs and complexity, working in a demanding environment dealing with sensitive information daily.

Responsibilities

• Provide comprehensive inpatient and outpatient services to patients, ensuring accurate addition to the waiting list with relevant notes.
• Act as the designated contact point for patients, relatives, carers and medical services to plan and manage appointments or admissions face to face, by telephone, in writing or electronically.
• Answer and, where possible, transfer incoming departmental telephone calls.
• Slot and fill multiple interventional procedure lists up to six weeks in advance, using clinical knowledge and medical terminology to meet 18‑week, diagnostic, cancer and 28‑day rescheduling targets.
• Ensure all patients are entered into the CRIS (Radiology) system, with records updated and maintained.
• Register referral letters or email referrals, pending them onto CRIS and directing them to the appropriate consultants and clinicians.
• Support clinic template changes prompted by the Radiology super user.
• Work independently within approved policies, procedures, booking guidelines and escalation processes to deliver efficient, patient‑centred service.
• Operate flexibly, covering for colleagues during periods of leave and assisting with cover during absences.
• Provide training and induction for new staff, coordinate workload and run development reviews for imaging reception staff annually.
• Supervise imaging reception staff: allocate work, provide support and manage day‑to‑day personal issues.
• Conduct return‑to‑work interviews following staff absences or sickness.
• Maintain mandatory training, completing appraisals each year and agreeing a development plan under the Trust’s PDR system.
• Prioritise your workload daily and recognise when escalation to management is required.
• Assist in the training and induction of new staff and provide continuous support in coordinating their workload.

Qualifications

• ECDL or equivalent administration experience
• NVQ 2 customer care or equivalent experience
• GCSE qualifications including Maths and English and/or equivalent qualifications and/or experience
• NVQ 3 business and admin

Experience

• Computer literate – experience of using Microsoft packages
• Experience working within a multidisciplinary team
• Experience of working in a customer service environment
• Excellent communication skills to overcome barriers of understanding
• Experience of collating data
• Experience working in a demanding environment
• Ability to organise yourself, working to deadlines and ensuring quality standards
• Use of patient administrative systems
• Experience of scheduling / coordination activities and/or resources
• Knowledge of NHS standards and targets
• Communication with patients in a healthcare setting

Skills

• Excellent organisational skills
• Able to work under pressure and to strict deadlines
• Able to work effectively across departmental boundaries
• Demonstrate effective written, verbal and telephone communication skills with team/clients/relatives, using tact when required
• Demonstrate knowledge of dealing with public/conflict
• Demonstrate a caring manner with an understanding disposition
• High standard of accuracy
• Flexibility and ability to adapt to change
• Ability to work as a flexible and effective team member

Other

• Hold a restricted position for a substantial proportion of working time due to continuous exposure to VDU equipment, inputting information via a keyboard and using a telephone headset.
• Multi‑task between activities with frequent interruptions and the need to leave one task immediately; reprioritise workload to resolve unexpected issues.
• Concentrate when taking patient details over the phone throughout the day.
• Deal with distressed patients on a daily basis.
• Work in an office environment, using a VDU continuously throughout the day.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Southport and Formby District General Hospital

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